Retail Associate

Position: Retail Associate

Reports to: Assistant Retail Manager

Location: Niagara Falls, New York (onsite, not remote)

Date: March 23, 2024

Pay Rate: $18-$20/hour
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Company Overview
Nativa Cannabis is a tribally-owned cannabis enterprise that offers a variety of recreational cannabis products sold in Niagara Falls, New York. Nativa Cannabis structures its organization around the mission to provide a lively marketplace for clean and safe cannabis products and to build community within our organization and the patrons we serve. Our vision is to be a trusted source of safe, clean, locally sourced cannabis products that, in return, give back to the local community through active engagement.

Overview of Position
The Retail Associate is the welcoming face of Nativa to our customers. The successful candidate will possess outstanding customer service skills, a constant desire for self-improvement, and attention to detail. This entry-level, non-management position offers the opportunity to learn and grow with the Company from the ground up, and to take on increasing levels of responsibility over time. This position is available Monday to Sunday.

Core Competencies
To succeed, the Retail Associate must be Passionate, Informed, Approachable, Energetic, Friendly, and Trustworthy. The Retail Associate must consistently and uncompromisingly embody and demonstrate the following:

• Integrity
• Personal Accountability
• Teamwork
• Problem Solving
• Confidence
• Flexibility

Duties and Responsibilities
The main responsibilities of the Retail Associate include interacting with, educating, and advising customers face-to-face and by phone; record-keeping; assisting with inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out.

• Greets customers in person or on the phone
• Perform sales tasks as required by the Assistant Retail Manager in compliance with Seneca Nation Cannabis Regulatory Authority (CRA) requirements
• Confidentially maintains customer records and verifies customer identity in compliance with CRA regulations and Company policy
• Answers questions about the CRA regulations and the Company from customers and others
• Assists customers in selecting products; advises and educates them about safe dosage and other aspects of the products
• Assists Assistant Retail Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Understand the team schedule
• Performs other duties as assigned by the Assistant Retail Manager

Qualifications

Education

• High school diploma or equivalent
• 2 years post-secondary education in a related field preferred

Work Experience Required

• 2+ years of experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds and experience in a similar industry preferred
• Work history showing progressive responsibility, willingness to accept, lead, and complete additional projects or challenges

Required Knowledge

• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Thorough understanding of CRA regulations governing cannabis usage
• Arithmetic necessary for basic inventory and cash management
• Familiarity with the history and varieties of cannabis preferred, but not required

Skills and Abilities

• Outstanding phone and in-person customer service skills
• Ability to communicate clearly and calmly in a positive and didactic manner
• Thriving to perform job duties in a fast-paced environment with the ability to stay even-keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability, and multi-tasking
• Proficient computer skills
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize
• Ability to focus; attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty

Physical Requirements

• Extended time standing, walking, bending, and reaching
• Ability to lift and carry up to 50 pounds for a distance of 100 feet
• Reliable transportation
• Must be at least 21 years of age (mandated by the CRA)

Native Preference

• Seneca or Native preference applies, given to qualified applicants pursuant to the Seneca Nation of Indians’ Tribal Employment Rights Ordinance

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you an enrolled member of the Seneca Nation?

Education:

• High school or equivalent (Preferred)

Experience:

• hospitality and/or retail: 2 years (Preferred)

Work Location: In person