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Form of workJob Description
Job Summary
Nati Boutique, a rapidly growing boutique retailer, is seeking an experienced and professional Retail Assistant Manager to join the team at our busy Soho store.
As the Assistant Manager, you will work directly under the supervision of our Store Manager, helping to ensure the store operates smoothly and efficiently. You will assist in the hiring, training, and supervising of staff, as well as implementing operational processes that attract and retain customers while driving sales.
Successful Assistant Managers provide key support and lead by example in order to uphold the highest standards in customer service. They know that it requires their full attention and passion to help our guests feel great when they enter and leave our store.
If you’re knowledgeable about sales and store operations and have a passion for fashion, we want to hear from you!
As the Assistant Manager, you will work directly under the supervision of our Store Manager, helping to ensure the store operates smoothly and efficiently. You will assist in the hiring, training, and supervising of staff, as well as implementing operational processes that attract and retain customers while driving sales.
Successful Assistant Managers provide key support and lead by example in order to uphold the highest standards in customer service. They know that it requires their full attention and passion to help our guests feel great when they enter and leave our store.
If you’re knowledgeable about sales and store operations and have a passion for fashion, we want to hear from you!
Responsibilities
- Assist with the day-to-day responsibilities of a high-volume retail environment, with the key focus of driving sales.
- Assist with the training and development of new Sales Associates.
- Help drive the development of process improvements, link warehoused inventory into the store, track inventory performance, assist with restocking and organizing items, as well as overall inventory management.
- Handle the processing of exceptions including returns, damages, and other customer service issues.
- Ensure inventory is properly stocked and displayed to maximize sales.
- Deliver the highest level of customer service by welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, accurately execute end-of-day settlements.
- Maintain expert-level product knowledge by familiarizing yourself with store inventory.
- Communicate customer questions, concerns, and/or feedback to the team in an appropriate time frame.
- Demonstrate a professional and warm attitude that encourages a strong sense of teamwork at all times, especially during fast paced peak hours/seasons.
Qualifications
- Minimum 1-2 years in an Assistant Manager role at a high-volume fashion retail company.
- Solid understanding of sales techniques and best practices in customer service.
- Excellent team building and leadership skills and proven experience coaching employees in tactics to attract and retain clientele.
- Proven ability to lead a small to medium sized Sales team in order to meet and exceed sales goals.
- Familiarity with inventory control systems and procedures.
- An upbeat, outgoing, and engaging personality - able to initiate contact with the customers and identify their shopping needs.
- A can-do attitude with a proactive mindset; desire to wear many hats and jump in to help wherever needed - motivated to go above and beyond the call of duty.
- High level of maturity, integrity and attention to detail.
- Able to establish and maintain a good rapport with coworkers and customers.
- Bachelor’s degree in management, business administration, or relevant field, preferred.
- This role requires open availability to work 5 days (40 hours) a week, including regular weekend shifts and some holidays.
- Must be able to stand up to 8 hours and carry up to 50lbs with or without reasonable accommodation. This position involves moving large bags of inventory.
Benefits/Perks
- Competitive salary and generous annual bonus program, DOE.
- Employee sponsored healthcare coverage.
- Fun and energetic environment with a growing retailer.
- Direct exposure and regular interaction with owners.
- Employee discount.
Job Types: Full-time
Work Remote Options: No
COVID-19 considerations: We follow all LA county guidelines for small business retail.
