Address
Form of work
SalaryOverview:
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Essential Duties and Responsibilities
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
The Results Management Nurse assists with the review, prioritization, and communication of internal and external clinical test results to HarmonyCares Medical Group patients. They utilize clinical judgement to summarize results and prioritize these to assist HarmonyCares providers in their review process.
Essential Duties and Responsibilities
- Exercise clinical judgement in combination with utilization of protocols to review clinical results, determine urgency, and summarize/route results to the provider
- Analyze clinical and results data, identify needs, patterns, and variances, and communicate findings to the provider
- Perform outbound phone calls to communicate results on behalf of the provider
- Prioritize and respond to incoming patient messages and test results
- Provide clinical support for result related questions/concerns and determine/facilitate appropriate next steps
- Assist with prioritizing and managing patient portal messages related to patient results
- Perform clinical data entry for patient results and quality metrics per protocol
- Educate patients, family, and others on health maintenance, disease prevention, and initiate education plan per protocol
- Collaborate with peers and colleagues to enhance professional nursing practice
- Maintain clear and compassionate communication with patients, family members, providers, and other external entities, representing the company in a professional and courteous manner in all interactions
- Demonstrate exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindset
- Adhere to all state and federal laws, including HIPAA
- Appropriately identify, acknowledge, escalate and/or address patient complaints, grievances, and concerns in a timely and effective manner
- Collaborate with the care team members to promote quality patient care, satisfaction, and outcomes
- Participate in quality improvements as assigned
- Other duties as assigned
Required Knowledge, Skills and Qualifications
- Graduate of approved or accredited nursing education program as a Licensed Practical Nurse (LPN)
- Active LPN or LVN license in the state where patients are located
- 2 years of experience as an LPN or LVN
- Satisfactory completion of initial and annual clinical competencies to demonstrate aptitude as assigned by role
- Ability to react decisively and quickly in urgent and emergent situations
- Knowledge of medication effects, indications, and contraindications
- Demonstrated experience with multi-tasking
- Demonstrate proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite
- Ability to communicate effectively with HarmonyCares providers and patient care teams
- Ability to communicate effectively with patients and their family members, and facility staff
- Knowledge of basic principles, practices and techniques in primary healthcare
- Ability to read and interpret written information, and write clearly and informatively
- Ability to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions
Preferred Knowledge, Skills and Experience
- Working knowledge of healthcare industry
- Familiarity with Medicare and Medicaid insurances and programs
- Experience in Aprima (EHR)
