Restaurant Shift Leader

Founded in 1954, Burger King is the second largest fast food hamburger chain in the world. At BK, you can find work-life balance, flexibility, and career growth. Our restaurants provide the chance to live life your way. It's not just a job, it's a career opportunity - where You Rule!
Overview
The Restaurant Shift Leader role is focused on delivering sales and positive results through Guest & Operations coordination.?This Hourly position supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts while driving key performance outcomes.
Summary of Responsibilities

• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Ensures that restaurant upholds operational and brand standards.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team's capabilities.
• Supervises crew members in the preparation of menu items to ensure compliance with all Burger King Corporate (BKC) Operations and Sanitation standards.
• Ensures that staff maintain an exceptional level of customer service and that orders are taken in a prompt, accurate, and courteous manner.
• Resolve customer complaints as required.
• Ensure an adequate level of staffing and service in the restaurant, which is critical to maintaining a productive level of operation.
• Supervises hourly staff in the cleaning of equipment and restaurant facilities to ensure maintenance of sanitation standards.
• Manages cash control per policy and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits.
• Trains, evaluates, and completes hourly work schedule for restaurant staff.

• Two to three years of first line supervisory or management experience or equivalent, preferably from a restaurant or customer service environment.
• Demonstrated understanding of guest service principles.
• ServSafe, local and state certifications or the ability to obtain required.