Restaurant Server

Job Summary:

The Server is responsible for serving the food and beverage needs of members and their guests in all outlets of the Club and ensuring customer satisfaction by handling transactions in a fast, efficient, and friendly manner.

Essential Duties & Responsibilities:
· Serves alcoholic and non-alcoholic beverages to members and guests (beer, wine, cocktails, soft drinks, etc.).

· Takes food and drink orders, correctly enters them into POS system and serves them in an timely manner

· Ensures members sign off on chits

· Suggestively sells signature drinks and wine as well as food items

· Ensures work area is stocked and supplied with the correct ingredients

· Complies with local alcoholic beverage laws, safe food handling and Club policies (legal drinking age, proper ID checking, intoxicated patrons, etc.).

· Performs opening, running and closing side work assignments

· Continuously aware of proper handling procedures

· Ensures work station and surrounding area is clean and sanitized properly according to health code guidelines

· Ensures tables and eating/drinking areas are exceptionally clean, sanitized and ready for members and guests at any time

· Ensures that all set-ups for events have taken place and everything is in order and ready to begin on–time per requirements

· Performs all duties in a timely, effective, and proficient manner in accordance with established company policies to achieve the expected results and the position responsibilities

· Refers to Food and Beverage Manager for questions and concerns

· Addresses any concerns or problems that arise during events and handles appropriately

· Establishes professional and hospitable rapport with each guest served, and promotes and maintains member and guest relations

· Works in tandem with other departments to ensure success

· Other duties as assigned

Additional Duties & Responsibilities:
· Attends and participates in staff meetings as requested

· Attends and participates in on-going training sessions

· Complies with appearance and grooming standards

· Maintains favorable professional relationships with peers, members, and other Club employees to foster and promote a cooperative and harmonious working climate

· Participates in and supports all Club initiatives and programs and requested by management

· Teams with other Club departments to ensure exemplary customer service and adherence to policies and procedures

· Maintain cleanliness in all areas of the facility

Minimum Education, Experience & Other Skills:
· High school degree or higher-level education and/or equivalent experience required

· Must be at least 18 years old

· Solid time management, organization and prioritization skills

· Proven ability to effectively foster a team environment

· Ability to make decisions in a fast-paced environment

· Ability to effectively communicate verbally and non-verbally with others

· Ability to work with all personality types even in adverse situations

· Ability to prioritize, anticipate situations, and take quick action

· Ability to manage multiple projects and recommend/implement effective solutions

· Demonstrated commitment to customer service

· Excellent problem solving/decision making skills

· Ability to work independently and proactively in a fast-paced environment

Mental & Physical Requirements:

· Ability to lift 5 up to 25 pounds

· While performing the duties of the job, the employee may be required to walk or stand for long periods of time; to climb, balance, reach, stoop, kneel, crouch or crawl

· While performing this job, the employee may be exposed to sunlight, heat, wet and/or humid conditions

· Maintains a professional appearance appropriate to position and as per Club policy

· Ability to climb on a step stool or ladder in order to complete elements of the job or facilitate maintenance issues

· Fine motor skills

Notes:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $10.85 per hour

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Bar
• Fine dining restaurant
• Upscale casual restaurant

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Restaurant experience: 1 year (Required)

Work Location: In person