Restaurant Server - Am Shift

The Crowne Plaza San Antonio Airport Hotel looking for a AM Restaurant Server who genuinely enjoys being around people and can manage multiple tasks at once. Prior experience as a server desired. An agreeable attitude and superior customer service skills are required.

The shifts can vary from daytime shifts, Sunday through Saturday.

ESSENTIAL FUNCTIONS:

• Personally demonstrate a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.
• Prepares room for breakfast/brunch by preparing table setting.
• Helps guest select food and beverages by presenting menu selections, such as answering food preparation questions.
• Is responsive to additional guest’s dining needs by observe dining process from start to finish with every guest.
• Transmits orders to kitchen team members in a timely manner.
• Serves orders by delivering guest’s choices from kitchen and per serving standards.
• Accurate bill guests for all orders, and accept and process payment for all guests served.
• Responsible for accurate recording of all transactions, including payment type and tips.
• Clear tables of un-needed items from all tables being served throughout dining process. As soon as the guest has left, wipes table tops and chairs, using damp cloth and replaces soiled table linens and sets tables with silverware and glassware.
• Deliver room service orders to guest rooms.
• Replenishes supply of clean linens, silverware, glassware, and dishes in dining room.
• Respond to requests from guests for assistance and information about hotel services and/or the local area.
• Understands and helps monitor the hotel's basic safety and security procedures.
• Assist departments as needed.

SUPPORTIVE FUNCTIONS:

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings.
• Perform all assigned side work, such as replenishing condiments and restocking.
• If applicable, abide by all State, Federal and Company liquor regulations pertaining to serving alcoholic beverages.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep the work area clean and organized.
• Complete other duties as assigned by the supervisor.

PHYSICAL REQUIREMENTS:

Below is a listing of the physical requirements for the standard performance of this job:

Frequency Key: Rare, Occasional, Frequent, or Constant

• Sitting Occasional
• Walking, Standing Constant
• Climbing Stairs Occasional
• Crouching/Bending/Stooping Frequent
• Reaching Constant
• Grasping Constant
• Pushing/Pulling Frequent
• Near Vision Constant
• Far Vision Constant
• Hearing Constant
• Talking Frequent
• Smelling Frequent
• Tasting Occastional
• Lifting/Carrying (50 lbs.) Frequent
• Travel Rare

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation.

• Ability to read the English language to fully comprehend guest requests, promotional materials, event orders and similar written materials
• Ability to speak the English language sufficient to conduct small employee meetings to impart new or important information
• Ability to remember, recite and promote the variety of menu items
• Ability to move throughout a crowded room to seat guests
• Ability to work under pressure and deal with stressful situations during busy periods
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Interpersonal skills to provide overall guest satisfaction

QUALIFYING STANDARDS:

Education

High School graduate or equivalent required.

Experience

Prior restaurant department or food service experience preferred.

Licenses or Certificates

Food Service Sanitation Certificate, CPR Certification, and/or First Aid Training preferred. Alcohol Server Permit (if required).

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Other

Additional language ability preferred.

Must meet the minimum age requirement for jurisdiction.

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

The ideal candidate will take pride in their work, be reliable, and be friendly and professional at all times. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the hotel's business needs.

Candidates selected for further consideration will be contacted within two weeks of the closing date of this job ad.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability status, protected veteran status.

When you join the Avalon Hospitality Group team, you become a member of its team, which has been working and growing together for more than 25 years. At Avalon, team members are encouraged and rewarded for their achievements. We welcome guests with clean guestrooms and thoughtful service. If you share these values, we encourage you to explore your next career opportunity with Avalon.

Job Type: Full-time

Pay: From $8.75 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Restaurant Server: 1 year (Preferred)

Ability to Relocate:

• San Antonio, TX 78209: Relocate before starting work (Required)

Work Location: In person