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Form of workRestaurant Manager
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Restaurant Managers to our shipboard team for our 2024 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team!
The Restaurant Manager (RM) supervises the daily restaurant and room service operations. The RM is responsible for managing all Dining Stewards to ensure that all company service standards and procedures are followed consistently. Overall Dining Room guest satisfaction is each Restaurant Manager’s responsibility and a critical measure of success. The RM determines training needs and implements the daily training plan. The RM is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
The Restaurant Manager reports to the Hotel Manager.
Responsibilities:
- Supervises the Dining Stewards during meal services, cocktail hour, tea service, room service, evening entertainment, and late-night duties.
- Managers service delivery to provide excellent service from first impression, greeting, speed of order taking, speed of service delivery, quality of service delivery, and last impression.
- Provides timely delivery of food and beverage to guests.
- Provides quality delivery of food served hot or cold.
- Provides attentive service to guests.
- Manages dining stewards’ schedule and approves overtime.
- Provides leadership and serves as a role model for Dining Stewards.
- Communicates and ensures delivery of all dietary requests, special requests, celebrations, anniversaries, birthdays, and other guest requirements.
- Provides feedback and communication to Executive Chef on the quality of food.
- Understands and demonstrates strong knowledge of American Cruise Lines’ dining service standards, work duties, and procedures.
- Holds Dining Stewards accountable to American Cruise Lines’ standards.
- Ensures safe food handling practices in accordance with FDA regulations and American Cruise Lines’ standards.
- Plans and execute the daily training sessions based on service deficiencies observed, guest feedback, and the direction of the Training Department.
- Provides continual on-the-job training to the Dining Stewards.
- Assesses all phases of the dining experience, including pre and post meal processes.
- Provides immediate and direct performance feedback to the Dining Stewards.
- Monitors guest satisfaction during meal services and respond quickly to requests.
- Identifies service problems; resolves immediately; and informs / requests support from the Hotel Manager, as needed.
- Oversees meal service and culinary expediting with special attention to food quality, presentation, service quality, and timeliness.
- Collaborates with Executive Chef for meal services.
- Oversees new Dining Stewards shipboard orientation.
- Maintains proper food and hotel inventories.
- Completes daily dining room inspection and generate cleaning and maintenance lists.
- Strives to improve employee retention.
- Participates in achieving weekly sales goals.
- Perform bartending duties as needed with other management personnel.
Qualifications:
- Bachelor’s degree in Hospitality Management or related field is preferred.
- Minimum 2 years management experience in a restaurant, banquet, or bar operation.
- Strong organizational skills and excellent verbal and written communication skills (English).
- Available to travel and work a flexible schedule including long days for extended periods of time.
- Proficiency in Microsoft Excel.
- US Coast Guard regulated pre-employment drug test.
Work Schedule:
- 7 Days per week while onboard the ship.
- 6 to 8 weeks working and living onboard the ship.
- 1 to 2 weeks shore leave vacation.
- Accommodations and meals are provided onboard.
Perks:
- Benefits package including medical, dental, and matching 401k.
- Complimentary Travel Accommodations.
- No living expenses aboard the ship (room and board are included).
- Training programs to support you.
- Continuous growth in the company.
- Covered Expenses – American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
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