Restaurant Manager

Restaurant Managersareresponsible for assisting the General Manager with the overall operation of a single store.  Work with the General Manager in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.

ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed)  Must be willing and able to do the following:

• Interact with, direct and supervise Team Members on a daily basis in a fair and dignified manner.
• Assist with interviewing, hiring, training, development and retention of qualified Team Members.
• Identify, address and document individual team Member performance problems according to standard operating procedure.  Discipline and/or terminate as necessary according to standard operating procedures.
• Schedule, conduct and document individual Team Member performance reviews according to standard operating  procedures.
• Authorize comps and voids for all Team Members.
• Promote and cultivate a positive, “can do” environment.
• Lead the entire Team to focus on “Creating Magic Moments” for the guest.
• Ensure adequate doughnut prep levels based on business levels, minimize waste, and control food cost.
• Make timely and accurate production calls to prevent outages and minimize waste.
• Produce doughnuts and train Team Members to produce doughnuts.
• Maintain food quality standards including consistency and presentation.
• Ensure proper food storage according to standard operating procedure and comprehend and adhere to sanitation guidelines as prescribed by standard state, city and county codes.
• Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning and any special needs.
• Complete opening checklist, assign sanitation projects to Team Members and follow up with Team Members to ensure their completion.
• Complete certification on walkie/stakie and lock out/tag out.
• Assign Team Member deployment.
• Responsible for the security of, balancing and paring of all cash banks.
• Perform and extend an end of month inventory.
• Create appropriate atmosphere including lighting, music, and temperature levels.
• Assure compliance and follow KremeWorks policies and procedures and uphold all applicable state and federal employment laws.
• Address all guest complaints and problems effectively and courteously on an as needed basis.
• Use good judgement when dealing with difficult guests.  Respond to their needs with patience and courtesy.
• Communicate repair and maintenance needs to General Manager and/or appropriate repair source.
• Adhere to standard “zoning” procedures.
• Maintain a clean and orderly work area to ensure safety.
• Document appropriate information in Management Log Books/Avero daily.
• Review information in Management Log Books/Avero daily.
• Read appropriate KremeWorks inter-company memorandums.
• Attend management meetings and periodic informational seminars.
• Review Krispy Kreme audits and mystery shops and make appropriate adjustments.
• Review food item sales data and make appropriate adjustments.
• Review fundraising, dozens delivery and wholesale functions agenda daily.
• Complete a daily labor report according to standard operating procedure.
• Create effective work schedules for Team Members.
• Forecast business levels and ensure smooth shift operation.
• Research current industry trends and effect changes accordingly.
• Direct and manage sales efforts which may include Local Store Marketing, Dozens Delivery, Fundraising, Route Sales and Deli Sales.
• Cultivate personal growth and entrepreneurial skills based on reviews and feedback from superiors.
• Establish a rapport with guests to promote goodwill and solicit opinions and ideas.
• Maintain a well-manicured appearance and persona that reflects the established image of the store.
• Comply with dress code.
• Be an active team player.
• Follow General Manager’s instructions.
• Ensure that all food items are correctly recorded on computer register system.
• Maintain clean and orderly work area throughout shift and leave it ready for business for the following shift
• Be responsible for personally knowing and adhering to the material in the KremeWorks Team Member Handbook.
• Enforce KremeWorks policies and procedures as outlined in the KremeWorks Team Member Handbook with the Team Members.
• Meet personal schedule requirements punctually.
• Project a courteous, confident and flexible attitude.
• Get along with fellow managers, Team Members and guests.
• Accept constructive criticism.
• Work a variable and flexible schedule which may include nights, weekends and holidays.
• Safely transport items throughout all areas of the store on a slick and uneven surface and stairs where applicable.
• Lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

GENERAL RULES

• Stand and/or walk for an entire shift
• Safely move about in all areas of the store
• Perform in limited physical space with variable ventilation and extreme temperatures
• Perform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music, etc.)
• Must be able to refrain from smoking for an entire shift
• Work near moving equipment and mechanical parts
• May not take or give away any unauthorized company property including food, beverage or collectibles
• May not work under the influence of alcohol or other mind/mood altering substances
• May not resort to any physical violence, intimidating or harassing behavior
• Follow all rules, policies, and procedures as outlined in the KremeWorks Team Member Hand book and any/all management supplements to the Handbook.

Failure to abide by these and other conditions of employment of the company set forth elsewhere can subject a manager to disciplinary action up to and including termination.

Accessibility varies by location.