Resource Specialist

Under the direct supervision of the Resource Specialist Supervisor the Resource Specialistis an essential member of the healthcare team. The position is responsible for promoting improved access and care management to meet the needs of patients while helping navigate effectively and efficiently though TVHC’s healthcare system.

This position includes being a single point of contact to receive referrals from external healthcare agencies and TVHC’s primary care medical teams. The Resource Specialist provides individualized assistance to ensure patients are informed of potential care options and have full access to all needed health and wellness services to ensure optimal health. To maximize patient access and provider productivity, this position also collaborates with clinic staff, assists with scheduling patient appointments, and provides referrals and linkages for community resources to support whole-person health.

*As the position is grant-funded, employment is subject to the availability of grant funding*

This is a full-time position working 40 hours per week, typically Monday through Friday with periodic Saturday hours.

This position utilizes the electronic health care record and population management tools to collect data, and communicate with providers to support collaborative care, improve health outcomes, and program compliance. The Resource Specialist plays a role in program design and implementation to ensure the highest utilization for optimum health outcomes in affected patient groups.

Compensation: $24.00 - $25.50 per hour, depending on experience.

Responsibilities:

• As part of the core care team, participates in clinic huddles to engage with the care team, anticipate clinic and patient care needs, and communicate about patient and clinic flow.
• Accepts warm hand-offs between agencies and coordinates care for patients to facilitate integration of care.
• Increase the number of under-served adult and senior dental patients by coordinating access for primary care patients without a dental home.
• Provide care coordination for TVHC patients in person, by phone and by video conferencing.
• Provide health education, as appropriate and within scope.
• Facilitate scheduling of visits, identifying barriers to receiving care, and assisting with providing referrals to community and internal resources.
• Increase interagency linkages for patients while promoting service integration.
• Respond to patient inquiries and assist patients with the completion of healthcare and social services paperwork.
• Foster and maintain relationships with healthcare providers within and outside the community health center. Serve as a resource and guide for the core care team, for community resource materials.
• Identify and address patient social determinants of health (SDOH) barriers to care such as housing, food insecurity, transportation, insurance, and language barriers; good problem-solving skills.
• Attend training and learning opportunities that expand content knowledge and best practices.
• Participates in community outreach events such as health fairs, and forums as a representative of TVHC, Inc.
• Adhere to confidentiality, privacy, and information security requirements (HIPPA) and other regulations. Also performs functions, duties and/services in compliance with regulatory agencies, contractual obligations, or funding source requirements.
• Present a positive and professional demeanor. Treat patients with respect and dignity.
• Using Electronic Health Record (EHR) system, track navigation services and contribute to clinic tracking workflows.
• Track appropriate patient-level quality outcomes for program monitoring and evaluation.
• Attend relevant stakeholder and advisory meetings to support overall program implementation and evaluation.
• Other duties, as needed and as assigned by supervisor.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

Requirements

• Bilingual in English and Spanish required.
• High School Diploma, or equivalent degree required.
• Associate degree in social work, psychology, or relevant field preferred.
• Minimum of one-two years of work experience in a community clinic preferred.
• Experience working with or in a Federally Qualified Health Center (FQHC) preferred.
• Electronic Health Record (EHR) experience preferred.

Qualifications:

• Through teamwork, active participation and accountability, exhibit behaviors and attitudes of courtesy and respect for all members of the division work unit in accordance with clinic’s mission and values.
• Customer service skills; including the ability to actively listen, communicate clearly, be empathic and have patience. Ability to self-regulate and de-escalate when working with patients.
• Ability to collaborate with physicians, staff and external organizations.
• Effective communication skills with diverse populations
• Excellent time management skills
• Excellent coordination skills, including multitasking and setting priorities on work assignments.
• High degree of independence, flexibility, initiative, and commitment
• Demonstrated awareness and value of cultural competence.
• Ability to travel to designated locations, as assigned by supervisor.

Benefits

We offer excellent benefits including: 100% paid medical (co-payments, prescription, premiums paid for), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plan with an Employer match, tuition reimbursement, monthly treats, pet insurance and more.