Resort General Manager

ABOUT OUR COMPANY

Named after the wild grass that grows on the sand dunes surrounding the property, Marram takes cues from Montauk’s natural beauty, with its light and muted color palette, as well as the unobstructed views of the ocean. This beachfront property features an outdoor oceanside pool with a sun terrace and a private beach area.

ABOUT THE ROLE & WHAT WE OFFER

We are looking for a Resort General Manager to join the team! As the General Manager, you will oversee all aspects of daily operations at the resort. Reporting to the Regional Director, you will provide leadership and strategic planning to all departments, such as housekeeping, front office, food and beverage, sales, and maintenance. In this role, you will play a key role in ensuring guest satisfaction and obtaining optimum efficiency and economy of operations. As part of the Bridgeton family, you'll not only contribute to our success but also will have the opportunity to participate in a range of benefits, including health, dental, vision, and life insurance, paid time off, and dedicated corporate support.

ESSENTIAL DUTIES

• Strong supervisory skills: the ability to appropriately assign/delegate work and authority to others in accomplishing goals; provide coaching, advice, and assistance as required; help employees overcome obstacles and deal with problems.
• Hire and train employees to support successful daily operations.
• Lead, manage, and develop a team to drive high levels of customer service and online reputation at our luxury resort. 
• Manage costs within the hotel, including supplies, utilities, and labor expenses to be within budget parameters, combined with sales/revenue acumen to deliver an efficient and profitable operation.
• Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.
• Must be capable of performing all hourly functions and operating all equipment in the hotel.
• Ability to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
• Ability to sit, stand, kneel, bend, jump, walk, and use a computer for prolonged periods.

SPECIFIC REQUIREMENTS FOR THIS ROLE

• Review financial reports and statements to understand the property’s performance versus budget and expenses.
• Knowledge of the resort’s daily operations including budgeting, sales, housekeeping, finance and revenue, maintenance, and food and beverage.
• Lead the property in the generation of revenue through sales and marketing efforts.
• Coach and support the hotel team to effectively manage occupancy and rates, wages, and controllable expenses.
• Ensure full compliance with the hotel’s operating controls, SOPs, policies, procedures, and service standards.
• Perform other duties as assigned by management.

QUALIFICATIONS

• At least 4 years’ experience as a General Manager OR 5 years of resort operations experience in a director capacity, or an equivalent combination of education and experience.
• Working knowledge of Microsoft Office, including Excel and Word.
• Experience with operating a Property Management System(s).
• Strong leadership and management skills with the ability to motivate a team.
• Ability to work under pressure and in high volume settings.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.