RESIDENTIAL SUPPORT STAFF I - Anchorage

Vacancy Name
RESIDENTIAL SUPPORT STAFF I - Anchorage
Vacancy No
VN582
Employment Type
Full Time Non-Exempt
Location
Various
Salary Range
17.25
Salary Period
Hourly
Benefits
Full time-eligible to participate in the benefit programs on the first day of the month after your 60th day of employment.
Job Details
Opportunity for full or part time work in exciting supportive housing setting. Swing (4:00 pm to 12:00 am) and overnight shifts (12:00 am to 8:00 am) available. Substitute/on-call positions also available. Benefit eligibility varies depending on employment type.
JOB SUMMARY and WORK ACTIVITIES: This position provides general supervision of residents in a supportive housing setting. Oversight includes monitoring and maintaining safety of residents, facility and grounds; assessing crisis situations calling emergency services personnel and providing First Aid/CPR as necessary; building rapport and engaging with residents to promote positive interactions; and light office duties and general maintenance of office areas and storage spaces. Makes general rounds of building and records notes in online database and in pass downs. Reports to immediate supervisor for daily work assignments, scheduling and routine personnel matters.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

1. Maintains strict confidentiality and professional boundaries/ethics in all matters concerning residents, staff, and program matters.
2. Supports Residents in healthy relationships through motivational interviewing, rapport building, active listening.
3. Encourages Residents to participate in beneficial daily living activities by modeling healthy relationships, possibly assisting with routine chores and progressive planning.
4. Enforces rules and regulations to ensure safety of residents and staff, and smooth and orderly operation of the program.
5. Performs scheduled room checks to assure residences are clean and orderly and to assess the needs of residents; report back to Operations Tech III or the site supervisor for interventions, as needed.
6. Makes regular rounds to ensure that residents, facility, and grounds are safe and secure, notes results in electronic daily log and shift pass downs.
7. Keeps abreast of medications residents prescribed encouraging them to take them properly and on time. Reports concerns or problems to supervisory staff.
8. Utilizes de-escalation techniques in accordance with training to communicate effectively with residents who display challenging behaviors. Writes critical incident reports, as needed, for all emergency situations.
9. Assesses emergency situations while maintaining own personal safety at all times. Calls the appropriate authorities, and when safe to do so, provides necessary basic First Aid and/or CPR until emergency services personnel arrive.
10. Performs light office duties such as answering phones, filing, making copies, preparing outgoing mail, and faxing.
11. Keeps all utility and supply closets clean and organized. Performs periodic inventory of supplies and alerts immediate supervisor when supplies are running low to assure timely replacement.
12. Maintains facility in accordance with all applicable Federal and State regulations and agency policies and procedures.
13. Attends shift briefings and weekly staff meetings to review resident status and overall program effectiveness. Meet with supervisor no less than once a month.

COMPETENCIES, SKILLS, AND ABILITIES:

1. Ability to handle intoxicated residents empathetically, calmly and proficiently.
2. Ability to remain alert during shift to respond quickly and compassionately to resident's needs and emergency type situations.
3. Ability to read, comprehend, and follow established policies and procedures.
4. Ability to communicate effectively orally and in writing as appropriate for the needs of a diverse audience.
5. Ability to observe and document resident behaviors in a nonjudgmental manner.
6. Ability to enjoy and balance work fluctuations, deadlines, and interruptions.
7. Ability to manage work time well, prioritize and meet deadlines.
8. Ability to exercise good judgement, courtesy and tact in working with diverse staff, families, and the public.
9. Ability to establish good rapport with people of diverse cultures and belief systems that might differ from your own.
10. Gives full attention to verbal instructions, taking time to understand the points being made and asking questions as appropriate.
11. Uses logic and reasoning to identity the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
12. Demonstrated ability to work effectively in a team environment.
13. Must demonstrate sound judgment, professional boundaries, ethics, and ability to maintain confidentiality.

POSITION TYPE/EXPECTED HOURS OF WORK:
Positions are available at Sitka Place, Karluk Manor, Safe Harbor, and 325 E. 3rd Avenue locations. Full time day shifts available (8:00 am - 4:00 pm), swing (4:00 pm - 12:00 am) and overnight (12:00 am - 8:00 am). On call shifts could be day, swing, or overnight shifts.
EDUCATION AND EMPLOYMENT REQUIREMENTS:

1. Must be at least 21 years of age.
2. State and federal background checks, including fingerprints, may be required.
3. High School Diploma or equivalency.
4. Basic level of computer skills necessary to use and create documents, use spreadsheets, collect and enter information into database and to compose email messages.
5. Must be optimistic, having a high degree of compassion, perseverance and ethics.
6. Responsible work ethic with reliable attendance.
7. Proven ability and willingness to be self-directed in problem-solving and decision-making and perform basic assignment with little or no direct supervision while also working effectively as a team member.
8. Demonstrated ability to work effectively in a team environment.
9. Must be able to provide own transportation to meet work schedule requirements.
10. Must keep all matters concerning participants in strictest confidence as required by HIPAA privacy and the 42 CFR, Part II confidentiality regulations.

PREFERRED EDUCATION AND EXPERIENCE:

1. Have a valid driver's License and maintain a valid driver's license throughout the course of employment. Must provide a copy of current driving record from the Department of Motor Vehicles annually.
2. Have an insured vehicle, present proof of insurance, and maintain proof of insurance throughout the course of employment.
3. Knowledge of working with persons with substance abuse, homelessness, mental health with six (6) months actual and/or direct experiences; or service to substance dependent, mentally ill, or homeless residents. Experience working with diverse rural/urban Alaska Native population, competence in multi-cultural environments.

BENEFITS:
As a full time, regular employee, you will be eligible to participate in our competitive benefits programs on the first day of the month after your 60th day of employment, including but not limited to:

1. Medical, Dental & Vision
2. Life & Supplemental Insurance
3. 401K/Pension Plan
4. Flexible Spending Account/Health & Dependent Care
5. Health Savings Account
6. Employee Assistance Program
7. 20 days (160 hours) of accrued Paid Time Off
8. 12 Established paid holidays
9. Monthly Wellness Reimbursement