Residential Smart Home Technician

What are we looking for?

A Service Technician who’s undeniably exceptional

Where are we located?

Chicago, Illinois

Who would you report to?

Mike, our Service Manager

What kind of job is this?

Full-time...and then some. What can we say, we’re a growing company and there’s no shortage of problems to solve!

Answering these questions can help you know if you’re a good potential fit for us:

• Are you a natural craftsman?
• Do you possess a fanatical attention to detail and neatness?
• Do you love keeping up with the latest consumer technology and constantly learning about the next “cool thing?”
• Are you just as comfortable pulling wire through unfinished construction as you are hanging a $15K TV?

*If you answered most of these questions with a resounding yes, consider joining our team.

Who are we?

Enter a world where your home responds intuitively to your arrival: lights illuminate, blinds close, your favorite TV show awaits, and your bathroom floors warm up for a relaxing evening. This luxurious reality is what we deliver in home automation and technology.

For 31 years, Sound Specialists has pioneered "Technology Simplified," offering unmatched expertise in automated shading, climate control, lighting, multi-room AV systems, and more, hundreds of discerning homeowners and scores of the city’s top builders, designers and architects of Chicago’s premier addresses have relied on us to serve as their technology integration experts for over three decades.

Are you a tech enthusiast with a flair for exceptional client service? Join the Sound Specialists family and be part of a legacy of innovation and excellence.

What would a typical day look like?

As a Service Technician at our company, you’ll spend your time working in homes and businesses to troubleshoot the latest in A/V and other automation technology. Do you consider yourself to be the Sherlock Holmes of the tech world? Good! We need someone who gets a thrill out of solving technical issues for clients.

Here’s how a typical week might look:

• On Monday, you might find yourself upgrading a network at a client’s home;
• On Tuesday, you may be putting the finishing touches on a rack in a basement;
• On Wednesdays, we all fly to Vegas together and hit the casinos. (just kidding; we just wanted to make sure you’re still paying attention)
• You may end your week on Friday doing a few onsite visits to provide troubleshooting for existing client systems that couldn’t be resolved remotely.

At a more granular level, your days will consist of the following:

• Collaborating with the Field Service Manager to schedule and complete onsite service visits
• Troubleshooting of lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, and networking systems in residential and commercial locations
• Performing preventative maintenance procedures and service electronic equipment including but not limited to: lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, networking systems, and more.
• Documenting service calls so that the rest of our team can easily pick up where you left off if need be
• Updating drawings, remote monitoring systems, and other documentation per company standards
• Running low-voltage wiring during construction and after
• Interpreting engineering schematics
• Terminating head-end system components
• Participating in the on-call technician schedule
• Participating in service meetings and company planning as needed

Whether you’re doing installation or service, you’ll provide detailed documentation of your work so that anyone on the team can pick up where you left off.

If we’re lucky, your daily work will be planned and structured. However, priorities can shift at a moment’s notice. You must be comfortable with shifting focus and willing to be an active participant in juggling multiple demands.

When the client is ready to use their technology for the first time, you’ll train them and answer all their questions. You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their issue. Client service is something we hold sacred at our company so it is of the utmost importance that you are willing and able to serve as a helping hand for our clients in their moment of need.

What should you bring to the table?

• Minimum of 3-5 years of experience in low-voltage, especially AV & custom installation and/or service.
• Not as many years in the industry? We are willing to consider a rockstar candidate with strong experience in security system integration, lighting controls, motorized window treatments, and data networks.

• Strong knowledge of residential systems integration including audio/video, lighting, shades, climate control, security, CCTV and networks.
• Experience with Control4, Crestron, Lutron, or other home technology integration systems is a big plus.
• An understanding of signal flows and control systems for distributed audio, video, and home theater systems and the ability to diagnose and troubleshoot problems at the system and component level
• Ability to read and interpret blueprints, electronic schematics, and user manuals
• Understanding of construction techniques, system design and principles behind wiring
• Ability to perform calculations and engage in strategic and creative problem solving
• Ability to lift up to 75 lbs.
• Reliable transportation and clean driving record
• Experience with technology in general - computers, networking, etc. If you don’t know the difference between coax and HDMI cables, we likely aren’t going to be a good fit.
• A high level of emotional intelligence
• A professional appearance at all times- you’ll be interfacing with clients regularly, so this is a non-negotiable.
• Excellent communication skills - both verbal and written.
• Resourceful and willing to patiently work through challenging situations
• Dedicated to details and follow-through
• Ambition to strive for 100% client satisfaction at all times

What do we bring to the table?

• Base salary: starting from $30-35/hour commensurate with experience
• Health Benefits
• Vision Insurance
• Dental Insurance
• Paid Time Off
• 401(k)
• Training and Development
• Cell Phone Reimbursement
• Mileage Reimbursement
• An amazing team you’ll soon call family

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What makes you interested in joining the Sound Specialists team?

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person