Residential Services Specialist

Make a Difference with Golden Sky Management!

At Golden Sky Management, we believe our people are what make the difference. That's why we're committed to attracting and retaining top talent who share our values of aptitude, attitude, and entrepreneurial spirit.

Golden Sky Management is currently hiring a full-time Residential Services Specialistto join our team at our Muncie, Indiana location and have an instrumental role in being the first point of contact for our customers and ensuring they receive exceptional service and support.

As a Residential Services Specialist with Golden Sky Management, you will be responsible for handling incoming calls from customers, resolving their inquiries and complaints, and providing excellent customer services. Since you will be the first point of contact for our customers, having a positive attitude, excellent communication skills, and the ability to work under pressure.

Customer Champion: The Voice of Support and Satisfaction

Be the Friendly Face and Voice:

• Be the welcoming and professional first point of contact for all incoming calls during business hours.
• Answer customers with a warm smile and a positive attitude, setting the tone for a pleasant interaction.

Become a Listening Ear:

• Actively listen to customer concerns and needs, demonstrating genuine empathy and understanding.
• Pay close attention to details and ask clarifying questions to ensure you fully grasp their situation.

Transform Concerns into Solutions:

• Document customer needs accurately and efficiently, taking clear notes for future reference.
• Leverage your problem-solving skills and knowledge to provide clear, concise, and satisfying solutions.
• Go the extra mile by offering additional support or resources whenever possible.

Prioritize Customer Delight:

• Make customer satisfaction your top priority, maintaining a professional and empathetic demeanor throughout all interactions.
• Show compassion and understanding, even when dealing with difficult or challenging situations.

Navigate Complexities with Ease:

• Identify complex situations that require further assistance and escalate them appropriately to ensure timely resolution.
• Collaborate with other team members to find the best possible solutions for complex customer issues.

Remember, you are the champion for your customers, their advocate, and the voice that ensures their satisfaction. Embrace this role with a smile, a listening ear, and a willingness to go the extra mile!

Resident Relations Rockstar:

• Navigate Resident Needs: Address customer questions, concerns, and complaints promptly and effectively, fostering positive relationships and building trust.
• Rent Management Maestro: Handle inquiries about late payments, contributing to efficient rent collection processes.
• Marketing Magician: Create and distribute engaging marketing materials to attract new tenants, utilizing online advertising channels effectively.
• Record Retention Rocketeer: Maintain well-organized and up-to-date resident files and records for seamless information retrieval.
• Communication Comet: Respond to daily email, voicemail, and text messages promptly and professionally.
• Correspondence Craftsman: Compose clear and concise routine correspondence, rental notices, and other documents.
• Conflict Calmer: Remain calm and composed when faced with challenging situations, de-escalating conflicts involving angry or difficult individuals.

Office Efficiency Expert:

• Mail Mater: Ensure timely and accurate mail delivery and distribution, keeping everyone informed and connected.
• Filing Finesse: Organize and maintain physical and digital records with meticulous precision, making information retrieval a breeze.
• Copycat: Produce high-quality copies and scans efficiently, adhering to quality standards.

Team Player & Communication Pro:

• Provide constructive feedback to colleagues, fostering a collaborative environment that continuously improves the customer experience.
• Maintain open and transparent communication with management and team members, ensuring everyone is on the same page.
• Build positive relationships with people from diverse backgrounds and personalities, promoting a collaborative and inclusive work environment.

Adaptable & Willing:

• Embrace additional responsibilities as assigned, demonstrating flexibility and a willingness to learn and grow.

Job Type: Full-time

Pay: $12.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Mileage reimbursement
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person