Residential Service Technician

Full job description

RESIDENTIAL HVAC SERVICE TECHNICIAN

Comfort Monster is a HVAC company that’s fun, honest, and treats its customers and employees like family.

Our Values – We encourage, teach, hire and fire by our values. If you don’t share our values, opportunities are plentiful at other companies.

Job Description:

Comfort Monster is searching for HVAC technicians who will be able to surprise and delight every customer with the best service experience they have ever had.

You will be primarily responsible for performing regular maintenance and recognizing potential performance issues on residential HVAC systems in Raleigh.

Qualifications:

• At least two years experience in repair, maintenance, troubleshooting, installation and correcting diverse HVAC service issues preferred.

• EPA universal certification required.

• Excellent customer service skills with desire to exceed customer expectations.

• Ability to work independently in a timely manner, making sure job is done correctly the first time.

• Valid driver’s license with clean driving record required.

• Ability to pass drug test(s) as required by company.

• Ability to push, pull, carry or maneuver parts (with additional manpower or appropriate devices where necessary); carry ladders; work from heights; and work in small spaces.

Major Functions:

• Maintaining, diagnosing, and repairing electronic, mechanical, and electrical components of heating, ventilation, and cooling (HVAC) units.

• Traveling to job sites in a designated service area, and working with dispatch to ensure schedule is maintained and delays are properly communicated to customer.

• Maintaining good working order of company vehicle, including refueling as necessary, reporting any mechanical issues, and cleaning the vehicle on a regular basis.

• Maintaining proper stock, parts, tools, and safety equipment in the vehicle.

• Ability to work independently in a timely manner, with the job done correctly the first time.

• Strong technical knowledge of electronic invoicing, payroll clockin/clockout and material recording.

• Understanding company pricing, generating appropriate customer invoice at HVAC job site, and electronically processing credit card payments.

• Obtaining customer electronic signature at completion of job and confirming correct customer information, including email address.

• Documenting all installed HVAC equipment upon arrival: make, model, serial number, type of fuel, etc.

• Diagnosing diverse service issues, obtaining any replacement parts, and calibrating system to manufacturer’s recommendations.

• Explaining any issues and needed service to customer.

• Participating in company-provided training opportunities on latest industry technologies.

• Identifying and closing potential opportunities for additional business (newer system, service contracts, and additional services).

• Periodically working on-call for after-hours and weekend emergency service (approximately one week out of eight), with advance scheduling.

Other Requirements:

• Observing all company procedures and safety rules.

• Maintaining accurate time records and send to payroll when required.

• Working as part of our team to ensure customer satisfaction.

• Performing other business tasks as requested by a manager.

Company Benefits:

• Major Medical

• Dental

• Vision

• Short term Disability

• Long term Disability

• Life Insurance

• Paid Time Off for Holidays/Vacation

We can’t wait to meet you!

Additional Compensation:

• Bonuses

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave
• Professional development assistance

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Team-oriented -- cooperative and collaborative

Pay Frequency:

• Weekly

Schedule:

• Monday to Friday
• On call

Typical end time:

• 4PM

Typical start time:

• 8AM

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Job Type: Full-time

Pay: $18.00 - $45.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• HVAC: 1 year (Preferred)

License/Certification:

• EPA Type II (Preferred)

Work Location: Multiple locations