Residential Life Coordinator

Job no: 535060
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

JOB SUMMARY

The Residential Life Coordinator is a live-in position that works independently, under general supervision, to oversee 600 to 1400 co-educational students in a University Housing Services (UHS) complex and assists in the development and provision of all Residential Life activities.

KNOWLEDGE, SKILLS & ABILITIES

• General knowledge of interviewing and counseling techniques, and ability to listen and reason logically
• General knowledge of group facilitation, oral presentation and public speaking skills
• Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data
• Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
• Ability to advise students individually or in groups on routine matters, and general knowledge of principles of Individual and group behavior
• Ability to establish and maintain cooperative working relationships with students, staff, and faculty, administrators, and private and public agencies
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
• Strong oral and written communication skills
• Excellent customer service and public relations skills

REQUIRED QUALIFICATIONS

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division graduate coursework in counseling techniques, interviewing, and conflict resolution
• Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

PREFERRED QUALIFICATIONS

• Master’s Degree in Student Affairs, Education, Counseling or a related field
• Residence Hall Management experience
• Experience providing education about Diverse Populations
• Leadership Program Development experience
• Student Conduct/Judicial Affairs experience
• Supervision experience
• Experience teaching and/or presenting educational workshops

• Assist in team planning, establishing goals and objectives to enhance the residential experience
• Execute departmental processes (i.e. move-in, move-out, occupancy checks, room changes, assignments, etc.) in collaboration with UHS operation team
• Utilize online and desktop programs to manage facilities work orders, hall occupancy, and hall resources (StarRez)
• Monitor and/or administer student employee scheduling and payroll
• Provide leadership, direction, and support for educational initiatives under the Residential Curriculum Model, respond to individual resident needs and coordinate co-curricular programming to promotes departmental learning goals
• Assist in the collection of evaluation of student learning and satisfaction assessments to identify gaps and make improvements as needed
• Serve on at least (1) departmental committee to plan, execute and evaluate staff recruitment and training
• Assumes daily, evening, weekend and vacation on-call coverage that include both community and campus-wide responsibilities
• Respond as first on-campus professional level contact for crisis intervention and management for the residential community via a 24-hour on-call; notify department/campus staff members regarding crisis situations as applicable
• Co-supervise 21-36 Resident Advisors (RAs) and 1-2 Hall Office Coordinators (HOC)