Residential Front Desk Concierge Beacon Hill

Job Summary:

We are seeking a friendly and customer-oriented Front Desk Concierge to join our team. The ideal candidate must have at least 2 years of property management Front Desk or hotel concierge experience. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. Your role is crucial in creating a welcoming and efficient atmosphere for our guests.

Responsiblites:

- Greet and welcome guests in a warm and friendly manner

- Check-in and check-out guests efficiently and accurately

- Provide information about hotel facilities, services, and local attractions

- Assist guests with inquiries, requests, and complaints promptly and professionally

- Handle guest reservations, including booking, cancellations, and modifications

- Maintain guest records and ensure accuracy of all guest information

- Process payments and handle cash transactions accurately

- Answer phone calls and direct them to the appropriate department or staff member

- Assist with administrative tasks such as filing, data entry, and correspondence

Requirements:

- At least 2 years property management residential or hotel Front Desk Concierge experience

- Associates College Degree

- Excellent communication skills with fluency in English

- Strong interpersonal skills with the ability to build rapport with guests

- Exceptional phone etiquette and professional demeanor

- Strong problem-solving abilities to handle guest issues effectively

- Ability to multitask and prioritize tasks in a fast-paced environment

- Proficient in computer systems, including reservation software and Microsoft Office Suite

- Flexibility to work various shifts including evenings, weekends, and holidays

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply today!

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Every weekend
• Weekends only

Education:

• Associate (Preferred)

Work Location: In person