Address
Form of workJob Description
Hiring for all shifts.
The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.
Responsibilities:
- Foster a healthy, safe community living environment
- Assist clients in managing a busy daily program schedule
- Address and respond to individual client needs
- Help clients manage and attend all service provider, legal, and healthcare appointments
- Assist clients with all onboarding and learning program guidelines
- Daily transportation to the Learning Center, to appointments, and other errands related to programming
- Assess and respond to resident crises and conflicts
- Follow procedures for documenting client incidents and requests
- Assess and manage emergencies according to Her Song's emergency protocol
- Monitor the safety and security of the house, including the operation of the alarm system
- Participate in the ongoing development of policies and procedures, safety and emergency protocols
- Perform various administrative tasks related to documentation, scheduling, and reporting
- Updating and documenting client information in the case management software system
- Complete all assigned tasks as directed by Residential Manager
- Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings
- Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals
- Ensure a safe environment for healing by monitoring safety and security systems to minimize risk
- Share client care duties as needed including meeting emergency needs or supporting transportation needs at times
Qualifications:
- Minimum of 1 year related experience
- Mature, flexible, calm, supportive, and resilient with a positive outlook
- Organized, able to handle administrative duties
- Highly trainable on how to work with clients in a trauma-responsive way
- Have a deep commitment to the empowerment of the residents
- Ability to work both independently and in a team environment
- Excellent communication skills, both oral and written
- Proficient computer skills
- Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques
- Ability and willingness to de-escalate and provide intervention or help resolve disputes
- Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices
- Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents
- Clean driving record up to three years
E04JI800f5ib405rmmg
