The typical schedule for this role is Monday-Friday from 8a-5p. Flexible work schedules can be offered based on business demands which can be discussed during the interview process. This role offers a pay range of $16.34-$17.15 hourly depending on experience.
Responsibilities
- Conducts neighborhood tours and home showings for qualified potential residents.
- Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
- Administers move-in paperwork and home inspections with residents.
- Conducts move out assessments with departing residents and assess any charge for damages.
- Answers resident questions and assists in resolving resident complaints. Provides high standard of customer service to residents through a prompt and courteous response to all inquiries.
- Develops and maintains strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program.
- Assists with monitoring curb appeal throughout the community and office.
- Enforces resident guide and community standards by regularly inspecting the community including, homes, community facilities and common areas.
- Assists with maintenance of the appearance of the office, amenities, models and common areas of the property.
- Assists in the inspections of vacant homes and takes appropriate action to prepare the “for rent-ready” status.
- Actively participates in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
- Provides administrative support at the community center.
- May be responsible for conducting move out information sessions.
- Demonstrates respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment.
- Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
- Performs other duties as assigned.
Requirements
- High School Diploma or GED equivalent. College education preferred.
- 1-2 years’ experience in sales, leasing and hospitality or customer service.
- Excellent telephone and oral communication skills.
- Ability to manage multiple assignments and tasks.
- A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
- Experience with computer systems, particularly Microsoft Office.
- May require nights and weekends for special events.
- Excellent customer service skills.
- Ability to work with a diverse group of people and personalities.
- Superb attention to detail.
Preferred Qualifications
- Property management experience.
- Experience with Yardi or RealPage property management software.
- Associate's degree in business-related field.
- NALP designation preferred but not required.
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
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