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Description:
TRAVEL REQUIREMENTS
- All work is performed at customer’s facilities
- Available on-call
- Overnight travel may be required, for initial and periodic training
- Ability to travel by vehicle or airplane, domestically.
Responsibilities:
ABOUT THE ROLE
A Packsize Resident Service Engineer will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Resident Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.
Schedule – The flex role will flex into any of the available four shifts. Will have a base shift on either the day or night shift.
WHAT YOU’LL DO
- Scheduling tasks at a customer’s job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Work cross-functionally with R&D, Software and Quality Engineering teams
- Performing routine maintenance and emergency services as they arise
- Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
- Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
of this position. To successfully perform the essential functions of this job, you will be required to:
- Communicate with others to exchange information
- Work within a production facility, warehouse, or manufacturing environment
- Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
- Convey yourself great distances within and around various work sites and from one work site to another
- Remain in a stationary position, often standing for prolonged periods.
- Work in a noisy environment at various temperatures
- Move objects (equipment, machinery, and products) weighing up to 50 lbs
- Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
- Perform tasks that require you to bend, stretch, push, pull, carry, and reac