Resident Relations Specialist

Job Overview: The City of Palm Desert is seeking a dedicated and personable Resident Relations Specialist to oversee and enhance the relationships between residents and the management team for 15 city-owned properties. The successful candidate will play a pivotal role in creating a positive living experience for residents, addressing concerns, and ensuring a harmonious community environment.
Responsibilities:

• Resident Engagement:
  • Foster a sense of community by organizing events, activities, and communication channels to encourage resident engagement and interaction.
• Conflict Resolution:
  • Act as a mediator in resolving conflicts and concerns between residents, ensuring a peaceful and respectful living environment.
• Communication:
  • Establish and maintain open lines of communication with residents, addressing inquiries, feedback, and concerns promptly and effectively.
• Feedback Collection:
  • Regularly collect feedback from residents through surveys, meetings, and informal interactions to gauge satisfaction levels and identify areas for improvement.
• Community Programs:
  • Develop and implement community programs that enhance the quality of life for residents, such as wellness initiatives, educational workshops, and social activities.
• Tenant Advocacy:
  • Serve as an advocate for residents, conveying their needs and concerns to the property management team to ensure a responsive and resident-centric approach.
• Lease Compliance:
  • Educate residents on lease agreements, policies, and community guidelines, ensuring compliance and addressing any violations in collaboration with property management.
• Emergency Response:
  • Coordinate with property management to ensure residents are well-informed and supported during emergency situations, providing timely updates and assistance as needed.
• New Resident Onboarding:
  • Facilitate a smooth onboarding process for new residents, providing information on community amenities, policies, and available services.
• Documentation and Reporting:
  • Maintain accurate records of resident interactions, feedback, and community initiatives, providing regular reports to the City and Housing Commission.

Qualifications:

• Bachelor’s degree in social work, communications, or a related field. Or Equivalent experience
• Proven experience in Resident Relations, community engagement, or a related role.
• Excellent interpersonal and communication skills.
• Ability to handle conflict resolution with empathy and professionalism.
• Familiarity with property management and leasing processes.
• Organizational and event planning skills.
• Proficient in Microsoft Office Suite.

If you are a dedicated professional with a passion for fostering positive community relationships, we encourage you to apply. Join us in creating a welcoming and vibrant community experience for residents across the City of Palm Desert's 15 properties.

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