Resident Relations Coordinator-Cypress Cathedral

Arnold Grounds Apartment is a leading property management company committed to providing exceptional living experiences for our residents. We are seeking a Resident Relations Coordinator with light administrative assistant duties to join our team and help us enhance the satisfaction and well-being of our community members.

Job Description:

Position Overview: As a Resident Relations Coordinator with Administrative Assistant Duties, you will be a vital link between our residents and the property management team. Your role will focus on fostering positive relationships with residents, addressing their needs, and ensuring a pleasant living environment. In addition, you will provide essential administrative support to streamline daily operations.

Key Responsibilities:

• Resident Engagement:

  • Build and maintain strong relationships with residents, acting as a primary point of contact for their inquiries and concerns.
  • Organize and execute resident events, activities, and initiatives to promote a sense of community and enhance resident satisfaction.

• Administrative Support:

  • Assist with general administrative tasks, such as answering phone calls, responding to emails, and maintaining calendars.
  • Help manage maintenance requests, work orders, and follow-up on resident inquiries or issues.
  • Maintain accurate records, files, and documentation related to resident interactions.

• Communication:

  • Communicate and enforce community policies and regulations while addressing resident compliance and disputes professionally and diplomatically.
  • Prepare and distribute community newsletters, updates, and announcements to keep residents informed about events and important information.

• Feedback and Improvement:

  • Collect resident feedback and suggestions and relay them to the property management team for continuous improvement of community services and facilities.
  • Monitor and report any potential concerns or issues affecting resident satisfaction.

Qualifications:

• High school diploma or equivalent; bachelor's degree in related field preferred. But no required
• Previous experience in Resident Relations, customer service, or a related role.
• Strong interpersonal and communication skills with the ability to resolve conflicts professionally.
• Proficiency in Microsoft Office and other relevant software.
• Highly organized and detail oriented.
• Ability to handle sensitive and confidential information with discretion.