Resident Experience Manager

J.C. Hart Company is a family owned, highly respected multi-family real estate development, construction and property management organization. We are very proud of our one of a kind designs and the value we add to so many communities. Our Associates are our greatest asset and we take a lot of pride in being a Best Places to Work. Our Associates acknowledge us for providing a growth oriented, family friendly culture steeped in Core Values and Purpose that provides a rich and rewarding career. Our hiring, training and Associate Development are centered on our Core Values and Purpose. Our Core Values of Passion, Integrity, Development, Innovation and Teamwork guide us each and every day as we do business. At J.C. Hart, we strive to be a Partner and Employer of First Choice.

We are looking for a Resident Experience Manager to join our team at The District at Saxony Apartments in Fishers!

J.C. Hart Benefits

• Paid weekly, every Friday
• Health, Dental, Vision, Life, and Disability insurance
• Generous Paid Time Off (PTO) plan *with opportunities to earn additional PTO
• 401(k) plan with an impressive company match
• 40% apartment rent discount
• Above industry average bonuses including: on-call, excellence, renewal, satisfaction, uniform, holiday, anniversary, and wellness
• Paid volunteer time
• Paid parental leave
• Employee Assistance Program (EAP)
• Associate referral bonuses
• Paid training and certifications (CPO, EPA, CAMT)
• $3,000 annual tuition reimbursement
• Career development opportunities and support
• Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
• 6 company sponsored social events per year

ESSENTIAL FUNCTIONS

Resident Experience Management

• Available to open the office each morning in accordance with Standard Operating Procedure, ensuring common areas, amenities, model apartments, etc. are ready for Guests
• Establishes rapport with Residents and/or Prospects providing personalized service consistent with Fair Housing standards

• Monitors for Community curb appeal through daily clubhouse and amenity walks to meet company condition standards
• Manages the details of move-in and move-out experiences with the assistance of the Resident Experience Team and Maintenance
• Ensures apartments for new move-ins meet quality and cleanliness expectations and accountable to create and provide an exceptional move-in experience for new Residents

• Manages, plans, attends, and completes Resident social functions such as Resident Appreciation events, parties, and other organized activities for the Residents
• Handles Resident questions or concerns, including service requests, feedback, complaints, functions, lease renewals, etc. Assists the District/Community Manager with handling Resident feedback and conflict resolution
• Understands and strives to fulfill Resident satisfaction goals and objectives to attain exceptional feedback both through company surveys and online reviews

Leasing

• Assists in driving overall occupancy through renewal, retention, and referral efforts with current Residents, ensuring unit availability is accurate in management software
• Demonstrates competency in all areas of apartment sales/leasing, including telephone technique, appointment setting, prospect qualifications, apartment showings, closings, and follow-up in support of Leasing Teams
• Assists in touring Prospective Residents if the Leasing Agent is unavailabl
• Prepares and executes leases in accordance with J.C. Hart’s Community standards and regulations. Collect any necessary fees and security deposits

Operations and Administrative

• Logs/inputs records and activities in management software such as lease signings, rent payments, fees, invoice processing, maintenance requests, Resident communications, Resident files, document management, etc.

• Sends out monthly Resident Invoices through the property management software
• Processes rent payments as well as taking any manual deposits to the bank
• Responsible for sending renewal offers per standard operating procedures and answering Resident questions as needed
• Receives notices to vacate from Residents and coordinates move-out inspections/appointments with Maintenance Team
• Responsible for monthly audits including but not limited to vehicle, pet, security deposit and renters’ insurance to meet lease requirements and addendums

• Works with Compliance/Accounts Managers to coordinate bad debt and/or collections needs or troubleshoot Resident account issues

• Responsible for updating standard communications related to changes in policies, fees, etc.
• Informs the Manager/Maintenance Associates of all problems/situations that occur on property
• Assists Manager with marketing responsibilities (Resident events, signage, outreach, social media, etc.)
• Participates in community outreach, preparation, and execution