Address
Form of work Job Title - Resident Engineer
Full time
Location - Remote(Texas & California preferred)
Job summary:
Customer facing role where candidate will contribute to the implementation / support of Telecommunication/System Monitoring Solution. During the project candidate will work with technical teams like Tier2, Tier3 support in place, project manager and R&D teams as a customer Resident Engineer.
What you'll do:
Technical:
Primary
Full time
Location - Remote(Texas & California preferred)
Job summary:
Customer facing role where candidate will contribute to the implementation / support of Telecommunication/System Monitoring Solution. During the project candidate will work with technical teams like Tier2, Tier3 support in place, project manager and R&D teams as a customer Resident Engineer.
What you'll do:
- Oversee the technical analysis and the validation and testing of the solution
- solution Testing and support in Customer environments and finding resolution with help of internal teams.
- Provide support to the customer teams on operation and troubleshooting of the solution.
- Prepare all the documents needed to assist the solutions into the customer environment
- Execute end-to-end test plan for solution & are responsible for the validation and acceptance of the solution with respect to the schedules agreed with the customer.
- Carry out the investigations required for the resolution of the incidents by relying on superior support teams.
Technical:
Primary
- Proficiency working in Linux based Operating Systems.
- Working knowledge with openstack, heat templates, and Azure AKS.
- Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
- Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.
- Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
- Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog
- Familiarity with 5G call flows and 5GC SBI components.
- Familiarity with Kafka, Elastic, Spark, and MariaDB.
- Knowledge of WSO2 Identify server, LDAP, and single sign-on.
