Resident Automation Technician Iii

Principal Duty

The Resident Automation Technician III supports our customer on all automation-related topics. This position must possess a broad electrical and mechanical skillset and a proactive approach to identifying ways to improve the site's performance. Based at our customer sites, the Resident Automation Technician III must always represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

This position is based in Kansas City, KS.

Tasks and Responsibilities

1. Resolve customer equipment and solution issues as quickly and practically as possible.
2. Complete work assignments and the associated work orders as assigned.
3. Maintain the site spare parts inventory.
4. Complete maintenance activities of the automated equipment on-site including, conveyors, cranes, shuttles, scale checks, and carton opening system.
5. Ensures compliance with health and safety legislation at all times.
6. Actively work with the customer to optimize the automation performance to deliver contracted KPIs.
7. Adherence to high-quality standards.
8. Collaborate with broader TGW Lifetime Services team to track, document and communicate issues and lessons learned.
9. Ability to interface with customer at all levels.

Requirements Profile

1. Associate or Technical degree / certificate Mechatronics / Industrial Maintenance / Electrical Controls Engineering, or equivalent experience.
2. 5 or more years of experience maintaining MHE systems.
3. Previous experience in electro-mechanical troubleshooting and repair with material handling conveyor, AS/RS and shuttle experience is required.
4. Previous experience in high-stress scenarios requiring conflict resolution and social skills preferred.
5. PLC troubleshooting (Allen-Bradley, Siemens, Rockwell, Beckhoff) is required.
6. SCADA experience is required.
7. Proficiency with interpreting CAD schematics for use in diagnostics is required.
8. Profibus, Profinet experience required.
9. Strong communication skills and customer focus.
10. Approximately 10% travel may be required.