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Position Summary:
Bolt Farm Treehouse is seeking a dedicated, customer-oriented Reservations/Sales Agent to join our team. As a Reservations/Sales Agent, you will play a key role in providing an exceptional customer experience and first impression while maximizing revenue through effective sales techniques and maintaining accurate reservation records. Your mission is to convert inquiries into confirmed reservations, and you will do so by responding to prospective customers via email, chat, and phone, using proven sales strategies to get them to "YES".
Perks & Benefits:
- Competitive pay
- Performance-based bonuses
- Personal and professional development programs
- Free and discounted stays at Bolt Farm Treehouse
- Remote work
Requirements:
- Minimum of 2 years of experience in a similar role.
- Tech-savvy with a systems-minded approach. (You will be using several cloud-based applications)
- Proficient in computer skills, including Google Suite.
- Solutions-oriented mindset.
The Person We're Looking for Will Have/Be:
- Experience in customer service or sales, preferably in the luxury hospitality industry.
- A track record of reaching goals and winning
- You're likely an Enneagram 3
- Experience with reservation management systems or similar software.
- Excellent and attentive customer service
- Clear, concise verbal and written communication skills and a professional and polished demeanor.
- Outstanding interpersonal skills.
- Strong sales and problem-solving skills.
- Detail-oriented and highly organized, with the ability to prioritize well.
- A genuine passion for providing world-class hospitality and creating memorable guest experiences.
What You'll Be Doing:
- Handle incoming reservation inquiries via telephone, email, and online platforms.
- Assist guests in selecting accommodations based on their preferences and needs
- Process reservations and payment details.
- Manage cancellations, modifications, and re-bookings.
- Utilize sales techniques to upsell additional services, packages, or upgrades.
- Utilize technology to maximize efficiency in your role.
- Proactively follow up with potential guests to secure reservations and drive revenue.
- Proactively identify opportunities to maximize revenue and exceed sales targets.
- Respond to guest inquiries, concerns, and requests.
Referral reward will be paid at 6 months of employment
