Reservations Sales And Support Agent - Hybrid Us

One of the best-known names in cruising, Cunard is the world’s leading international premium cruise line, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Cunard is well known for its White Star Service and Trans-Atlantic Crossings.

We’re looking for an amazing Sales and Support Reservations Agent to join Cunard. Cunard is one of the oldest and most famous ocean liners in the world.
Here’s a summary of what Cunard is looking for in its Sales and Support Reservations Agent. Is this you?

Responsibilities

Do you enjoy meeting and working with customers to help them create vacations for their families to help them have a great holiday. If so, you'll be interested to know that we're looking for:

Employees who are passionate about developing ongoing relationships with travel consultants and guests and assisting them with building dream holidays by offering alternate destinations or services to maximize their experiences with Cunard.

Your professional sales techniques to promote the sale of cruises and land packages.

Your knowledge of product and booking policies to respond to inquiries while maintaining excellent customer service.

Your prompt research and response to customer questions and concerns related to Company product and customer's specific reservation.

Your ability to monitor bookings to ensure accurate completion of transactions when assisting travel agents with existing bookings and ability to upsell.

Your accuracy and thoroughness (through our Quality Assurance Program), to meet productivity requirements, ability to review own work to ensure quality and utilize performance.

Your consistency in maintaining goals that are set through and maintained by Sea Card.

The ability to locate and communicate accurate information via chat, with up to 3 live chats sequentially with different information.

Make a continual effort to respond to customers as quickly as possible whether it be by email or live chat. Once a message is received from a customer, must read the question or complaint carefully before following protocol in order to resolve the issue or answer the question.

Thoroughly document each customer’s question or problem and the resulting answer or solution to improve the chat program’s functionality and efficiency.

Must remain up to date on all products and services that the company has to offer in order to help customers as effectively as possible.

Keep track of general call questions and complaints and be able to make suggestions on how to improve customer service.

Quickly alert necessary departments of any website errors or other technical issues if multiple queries are received about the same issue by customers.

Please note: This position is hybrid and will require 3 days worked in the Santa Clarita, CA office. The other two days are worked remotely. This position will require one weekend day (Saturday or Sunday). Training will be entirely in person at the Santa Clarita, CA office.

Requirements

Do you have what it takes? We're looking for experience, commitment and accountability to get the job done!

This job requires a minimum of one year experience in positions in the area of customer service or sales. Experience in the travel and hospitality industry preferred.

Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.

Must be able to work independently and be self-motivated since you will be working from home.

Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home.

Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.

Must meet Telecommuting Program requirements within California.

Must be legally authorized to work in the United States. Princess/Cunard is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Are you ready to be provided the training and tools you'll need to succeed?

Shifts may include both Saturday and Sunday, closing shifts weekdays until 6:10 pm and may vary based on company needs.

Shifts: will vary based on company needs.

Benefits

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training& Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Base Salary Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together