Reservations Manager | Verōnika Restaurant

Fotografiska is the Contemporary Museum of Photography, Arts, and Culture. A destination to discover world-class photography, inspiring programming, elevated dining, and surprising new experiences, Fotografiska was founded in Stockholm in 2010. The Museum has since opened a treasured, historic landmark building in NYC's Flatiron District, expanded to Tallinn, and welcomed the Berlin Museum in September 2023. Fotografiska's goals are simple: to inspire new perspectives for a more conscious world through the power of photography, to bring people together in discovery, experience, impact, and community.
Verōnika Fotografiska New York
On the expanse of the second floor of Fotografiska New York, climb the grandiose staircase and enter a hidden den brought alive with layers of velvet, burning candles, greenery, and music. Bar Verōnika is the enclave to enjoy a martini and crispy oyster bite in the salon before dining in the restaurant. Beyond the Bar lies Verōnika, an elegant brasserie paying homage to traditional restaurant theatre, with an eye for fresh and innovative dishes crafted with a light touch. A blend of high flavor table side service, sustainably sourced ingredients and a third act of sweet indulgence. A clear and concise glass list marries old and new world method wines by the bottle, magnum, and jeroboam.
The Role
The Verōnika Reservations Manager represents the exclusive reservations team, and they're the gateway access to all Verōnika Restaurant and Chapel Bar reservations at Fotografiska New York. Reporting into the Verōnika General Manager and F&B Director, the role oversees all aspects of the reservations operating systems, training and management of all reservations staff, curating and updating the reservations program and SOP's, whilst always developing and instilling service excellence. Our Reservations Manager represents Verōnika Restaurant and Chapel Bar with gracious hospitality and generosity in every interaction.
Requirements

• 3+ years acting as Reservations Manager or similar role in luxury hospitality, food + beverage environments.
• Experience implementing and managing reservation system's for high-end, highly visible entertainment entities.
• The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of the Verōnika Restaurant and Chapel Bar operations.
• An advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining guest expectations plays in the success of building ongoing member and guest, satisfaction, retention and rapport.
• Manage and oversee daily planning and upkeep of the reservations operations to ensure an integrated, efficient, and successful operation.
• Assist the Verōnika General Manager with reservations team recruitment, the establishment of operating systems and the onboarding and set up of training schedules with new staff.
• Create an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered up teamwork and mutual respect.
• Ongoing development of team members to ensure detailed member and guest knowledge, growth and professionalism. Effective performance management and discipline of team members.
• Attendance and effective communication during daily pre-service briefings of all information relating to member and guest reservation intricacies, dietary requirements and all special occasions.
• Set the standards of service unique to our properties, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery.
• Attend and coordinate regular operational meetings to ensure effective coordination and cooperation between departments.

COVID19: The health and well-being of our members and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading the steps we have taken to ensure that all guests and teams feel safe, comfortable, and secure, going forward on our website.
Diversity & Representation: Fotografiska is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off
• Life Insurance (Basic, Voluntary & AD&D)
• Family & Caregiver Leave
• Short Term & Long-Term Disability
• Training & Development