Reservations Agent

Job Title:Reservations Agent

Company: My Perfect Stays

Location: Kahana ~ West Maui

If you thrive in a team-orientated office setting, have exceptional time management skills and a passion for guest services, please apply to join our Reservations Team! Maui is the number one market for short term vacation rentals and working with My Perfect Stays, you will represent one of the quickest growing companies in the vacation rental industry.

As a Reservations Agent at My Perfect Stays, you will be the initial point of contact for guests, responsible for ensuring their vacation experience is exceptional. The role requires strong organizational skills and a genuine commitment to the company culture, characterized by joy, willingness, and continuous improvement.

Responsibilities:

• Reservation Processing: Receive and process reservation requests via phone, email, or online platforms. Input reservation details accurately into our property management system. Verify customer information and ensure all necessary details are captured.
• Customer Service: Assist customers in selecting suitable accommodations and address customer inquiries regarding reservations, policies, pricing, and availability. Resolve any issues or complaints related to bookings promptly and professionally.
• Communication and Coordination: Collaborate with different departments to ensure smooth execution of reservations. Liaise with other service providers to confirm bookings and secure necessary details. Communicate reservation changes or special requests effectively to all relevant parties.
• Record-Keeping and Reporting: Maintain accurate records of reservations, cancellations, and modifications. Generate reports on reservations to assist the department manager on identifying trends and performance metrics as required.
• Policy Adherence: Ensure compliance with company policies, procedures, and remain flexible in this ever changing industry. Uphold confidentiality standards when handling sensitive customer information.
• Upselling and Promotion: Identify opportunities to upsell additional services or amenities to customers. Promote special offers, packages, or discounts to enhance customer satisfaction and increase sales.

Requirements:

• Attention to detail and accuracy in data entry and record-keeping.
• Proven experience as a reservations specialist or similar role in the hospitality.
• Proficiency in reservation software and computer systems.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with problem-solving abilities.

Benefits of working with us:

• Employee Medical Coverage (HMSA)
• Opportunities for advancement.
• Regular performance reviews.
• Competitive wage based on experience.

Job Types: Full-time, Part-time

Pay: $27.00 - $29.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift

Work setting:

• In-person

Application Question(s):

• We are not considering candidates that do not live on the island of Maui. This is not a remote position.

Do you currently live on the island of Maui?

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 5 years (Required)

Work Location: In person