Reservations Agent

A landmark of gracious hospitality and first-class service on Long Island, New York, the elegant and historic Garden City Hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of new dining experiences, including Red Salt Room by David Burke. Explore all that our iconic address has to offer in the heart of picturesque Garden City.

We pride ourselves on our meticulous attention to detail and relentless drive towards success. We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business.

We currently have a career opportunity available for an experienced Hotel Reservation Sales Agent.

Responsibilities include, but are not limited to:

• Reservations Sales Agents play a leading role in generating revenue for the hotel.
• You will field nearly all inquiries for transient reservations and must convert as many of these calls as possible into confirmed reservations.
• After quoting rates appropriate to specific requests, you must obtain agreement from the caller and confirm a reservation.
• You must be able to follow sell strategy as determined by revenue management; listen and communicate effectively with a wide range of callers; close the sale; and input detailed information into the property management system (Opera), accurately and efficiently.
• You are responsible for handling group blocks and inputting rooming lists, selling gift certificates, processing travel agent commissions, and proper coding of market segments and corporate accounts.
• The position is also responsible for providing overall reservations support for the hotel.

Requirements:

• Prior experience in a travel agency or hotel (Front Desk/Reservations).
• Excellent customer service and telephone communications skills are a must.
• Must be able to handle high telephone call volume, and respond to a high volume of email correspondence.
• Must be organized, detailed and have excellent follow up skills.
• Must have computer skills; GDS and hotel property management system experience is preferred.
• Must maintain a positive attitude and tone of voice while communicating with all callers.
• Must be flexible with schedules and able to work holidays and weekends.

Benefits:

• Group Health Insurance Plans (Medical, Dental, Vision)
• Company Paid Life Insurance
• Alfac Supplemental Short Term Disability, Accident Advantage and Cancer Care Plans
• Long Term Disability
• 401k Retirement Savings Plan
• Paid Vacation Days and Paid PTO Days

Please submit resume for consideration.

EOE/M/F/D/V

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

All employees are required to wear a mask at all time, regardless of vaccination status.

Experience:

• Hotel Reservations: 1 year (Preferred)

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• OPERA: 1 year (Required)

Work Location: In person