Complexed Reservation Agent

ABOUT US

Walker Hotel Greenwich Village features 113 guestrooms, including four penthouse suites. Inspired by legendary 1920s French Deco artisan Emile-Jacques Ruhlmann, the guestrooms feature shades of crimson, blue, and gold and European-designed bathrooms with textured black and white subway tiles. Guests are greeted by a marble staircase that leads down to the hotel’s sunken lobby, which features a fireplace, Art Deco-inspired furnishings, a library stocked with an eclectic offering of books and a rotating display of curated artwork. Tucked towards the back is Society Cafe and Bar, which brings a refreshing look at American cuisine.

Walker Hotel TriBeCa located at the intersection of Broadway and Walker Street in the TriBeCa Historic District features an ornate facade, 14-17’ ceiling heights with 171 guestrooms and suites. The hotel has four unique food and beverage concepts. The cellar hosts the Saint Tuesday bar, which features nightly live music and an inventive cocktail menu, the rooftop features the Flower Shop bar which boasts stunning views of the city, and the lobby features Blue Bottle Coffee Shop which attracts hotel guests and locals alike with handcrafted beverages. Adjacent to Blue Bottle also sits Mostrador, a restaurant headed by renowned Chef Fernando Trocca.

ABOUT THE ROLE

We’re looking for Reservation Agents to join the team! Reporting to the Front Office Manager, as a Reservation Agent, you will represent the hotel by providing booking and reservation services from companies, travel agents, the front office, and guests. You will provide excellent customer service while working efficiently and effectively to ensure customer needs are met. In this role, you will play a leading role in revenue generation for the hotel by processing reservations by telephone and email.

Essential Duties:

• Take customer bookings for a variety of travel services, including rates, availability, and booking procedures.
• Provide customers with information on promotions or special monthly offers.
• Properly secure guest information.
• Ability to handle high telephone call volume, and respond to a high volume of email correspondence.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
• Understand and adhere to proper credit card and cash handling policies and procedures.
• Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
• Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, lifting, feeling, talking, hearing, and see.

Specific Requirements of this role:

• Manage all incoming calls for the reservation department and ensure all inquiries and quote rate requests are responded to.
• Analyze all guest and travel agent requirements through telephone and emails, recommend suitable options for all customers, and assist in confirming all reservations.
• Ensure maximum room revenue and that all reservation details are updated on the property management system accurately and efficiently.
• Coordinate with the sales department to manage all communication for group bookings.
• Assist to book and block all rooms, manage all special reservations, and monitor all reservations and discounts.
• Perform other duties as assigned.

Qualifications

• At least 2 years of front desk experience.
• Previous OPERA experience required; ideally 2 years.
• Experience in utilizing hotel software, including a property management system and central reservation system.
• Working knowledge of Microsoft Office, including Word and Excel.
• Ability to work a flexible schedule, including weekends and holidays.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.