Reservations Agent (Non-Management)

Owner Services Representative Full Time
Our Brand Promise:
At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.
Our Promise To You:
To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.
What Makes Us Unique:
Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, Carlsbad offers miles of uncrowded beaches and some of the best golf courses in North America.
The Residence Club is located in the master planned community of Aviara, in the city of Carlsbad. Today, business travelers, families, friends and couples continue to flock to this destination. Combining unmatched Four Seasons service with the ultimate in style, comfort and attention to detail, the Residence Club offers the perfect accommodation for those who want to experience the very best amidst an idyllic setting. Our team is built on mutual respect, collaboration, excellent service and a passion for owner and guest experiences. Four Seasons provides employees with the same level of care that we give our guests and owners.
What We Expect:
Job Duties include but are not limited to:

• Display, at all times, a friendly, courteous and professional manner in dealing with owners, guests and other employees.
• Clearly explain the processes involved in owner use privileges.
• Handle a multitude of tasks simultaneously.
• Prioritize and complete tasks in a timely manner.
• Work with little or no supervision.
• Communicate to supporting departments any necessary information or requests.
• Accurately maintain owner files, records and all pertinent updated information.
• Ascertain the owner/guest needs and correctly answer questions and concerns.
• Build owner files, update spreadsheets, verify information for accuracy.
• Perform extensive data entry.
• Correctly process a reservation request.
• Read and understand spreadsheets and charts to ascertain availability.
• Perform research in a timely manner where owner issues are of concern.
• Generate reports, spreadsheets and tracking for review by manager.
• Create reports on a daily, weekly, and monthly schedule.
• Handle a multi phone line system.
• Quote and be familiar with room and rate availability for current and future dates.
• Recite all information with regard to Residence Club facilities.
• Assist owner with use privileges; i.e. split week, double usage, exchanges, etc.
• Assist with Concierge type request.
• Handle owner and guest complaints in conjunction with management, keeping them well informed of action taken.
• Utilize the computer to run reports and track information.
• Handle emergency procedures and situations with maturity and professionalism.
• Perform other duties and projects as assigned by management.

Skills/Qualifications:
Ideal candidate will have:

• Proficient in English language and excellent written and reading skills
• Strong mathematical and analytical skills
• Excellent customer service skills
• Previous computer training or experience
• Previous Front Desk or Reservations experience preferred

We Offer:

• Hourly Rate: $21.50
• Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan
• Vacation Pay, Sick Pay, Holiday Pay, Disability Coverage and Life Insurance
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf