Reservations Agent

Responsibilities:
- Answer incoming calls & emails and assist guests with making reservations
- Provide excellent customer service by addressing guest inquiries and concerns
- Input and update guest information in the reservation system accurately
- Handle guest complaints and resolve issues in a professional and timely manner
- Maintain knowledge of hotel amenities, services, and local attractions to assist guests effectively
- Follow company policies and procedures to ensure guest satisfaction and safety

-Assist Operations Manager with daily duties of dispatching and overseeing chauffeurs

Requirements:
- Previous experience in transportation industry, hospitality or customer service roles preferred
- Strong phone etiquette and communication skills
- Excellent interpersonal skills with the ability to build rapport with guests
- Detail-oriented with the ability to multitask and prioritize tasks effectively & able to take direction well
- Proficient in using reservation software or systems
- Ability to work in a face paced, high pressure environment

Join our team as a Reservation Agent and be part of a dynamic team. As a Reservation Agent, you will play a crucial role in providing exceptional guest experiences by assisting with reservations, addressing inquiries, and ensuring guest satisfaction. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply now to join our team!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Trevose, PA 19053 (Required)

Work Location: Hybrid remote in Trevose, PA 19053