Reservation Specialist

Reservation Specialist

We are a family-owned vacation rental management company that prides itself on delivering excellent and worry-free rental experiences for guests traveling to the Leavenworth area.

The Reservation Specialist position will require a positive, upbeat employee with a can-do attitude who is well-versed in customer service and communication skills. To expertly assist guests' needs, reservations agents should expect to become familiar with our reservations system, the local area, and all of Love Leavenworth’s managed properties. Daily routines include taking reservations online, answering guest questions, troubleshooting issues, creative problem solving, and working on recurring or particular tasks and projects. Agents will work in conjunction with other team members, managers, and divisions of our company such as housekeeping and maintenance. Guest satisfaction is a core goal within Love Leavenworth, and the Reservations Specialist plays a critical role in achieving that goal.

All employment opportunities at Love Leavenworth are subject to criminal background checks.

Love Leavenworth LLC is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex and orientation, gender identity, national origin, veteran, or disability status.

Requirements:

• Two years experience in providing customer service
• Strong written and verbal communication skills
• Interpersonal communication skills
• Current and diverse familiarity with the Leavenworth/Lake Wenatchee area
• A valid driver’s license and reliable vehicle
• Advanced computer and typing skills
• A working cell-phone with access to the internet

Preferred Skills:

• Upbeat attitude and willingness to adapt
• Attention to detail
• A sense of urgency
• Equally effective working independently or in a team environment
• Strong time management skills
• Ability to work under pressure in a fast-paced environment

Education Requirements:

• High School, or equivalent certificate

Position Specifications:

• Part-time position with extra hours available during peak season. Friday to Tuesday, 5 hours/day shift. A shift is a fixed time throughout the month. However, shift times can vary from month to month with prior notice.
• Client communication and communication with managers/employees
• Managing booking info, special requests, issue response
• Assisting guests with planning their stay via phone, email, and software systems
• New property setup and property information maintenance
• Occasionally driving within a 25-mile range to visit properties for various tasks
• Communication and support of other company divisions

Compensation and Benefits:

• Hourly, non-exempt starting at $19/hour. Offers may vary depending on experience.
• Paid time off
• Opportunity to work from home (Hybrid style of work after training period)

Job Types: Part-time, Contract

Pay: $19.00 - $23.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Travel requirement:

• No travel

Application Question(s):

• Are you able to work in Leavenworth, WA?
• What days of the week are you able to work?
• Are you working at the moment?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person