Reservation Specialist

Reservation Specialist

Responsibilities:

- Assist customers in making vehicle reservations including quoting, selling, and booking Wedding transportation, Airport transfers, large group events, and nights out on the town
- Provide excellent customer service by addressing customer inquiries and resolving issues
- Utilize sales techniques to sell bookings
- Maintain accurate and up-to-date knowledge of vehicle rates, availability, and accommodations
- Collaborate with other departments to ensure smooth guest experiences
- Process reservations, cancellations, and modifications accurately and efficiently
- Handle customer complaints or concerns with professionalism and empathy

Requirements:

- Previous experience in sales, travel planning, or hospitality is preferred
- Strong customer service skills with the ability to handle difficult situations
- Excellent verbal and written communication skills
- Proficient in using reservation software and computer systems
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed

Elite Coach is seeking a full-time position to add to our friendly office team. We are seeking individuals with a friendly voice on the phone to greet our clients calling in to book transportation. This position is perfect for and individual with prior experience in customer service as well as sales. Knowledge of the Pittsburgh area is helpful as well. If this sounds like a good fit, apply now and a team member will be in touch to schedule a time to meet with you as soon as possible!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Travel requirement:

• No travel

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Murrysville, PA 15668 (Required)

Ability to Relocate:

• Murrysville, PA 15668: Relocate before starting work (Required)

Work Location: In person