Reservation Agent

Division/Department: Reservations

Job Title: Reservations Agent

Reports To: Reservations Supervisor/Reservations Manager

Type of Position: Non-Exempt/Hourly

Classification: Seasonal

Compensation: $15.00-$16.50/hr.

Job Summary: The Reservations Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment.

Essential Duties and Responsibilities:

• Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options and special offers
• Answer questions about the Durango & Silverton Narrow Gauge Railroad history, route and ride while offering guidance on appropriate clothing and/or supplies guests should bring when booking a trip
• Work in ticket window to assist guests, sell tickets, provide will-call bookings
• Process reservation requests made in person, via phone or online through Rezware software
• Stock brochures and maintain train Depot area for guests

Education, Skill & Experience:

• Strong computer skills and ability to multitask, required
• Experience working in reservations, call-centers, hotel or other related fields strongly preferred
• Commitment and proven record of providing high customer-service to varied clientele a must
• Ability to work in fast-paced environment, in close quarters, and among large staff
• Cash handling experience with a focus on accuracy, required

Work Environment:

• Standing, sitting for 8 to 10 hours per shift
• Walking in and around industrial/railroad environment on uneven surfaces
• Occasional bending, twisting, lifting up to 25 pounds