Request Processing Specialist l

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are. We promote from within and are eager to train people with no previous experience.

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About the Position

Join the Gemini team as a Request Processing Specialist I, where you'll play a crucial role in processing subpoenas and authorizations for requested records in the workers' compensation industry. Your responsibilities include understanding and processing various subpoena types, ensuring accuracy, and utilizing proprietary computer systems. Strive for excellence by maintaining a high processing volume, verifying orders, and adhering to established processes. If you're detail-oriented, motivated, and ready to contribute to a dynamic team, apply now and be part of Gemini's commitment to delivering quality service in the legal support industry.

• Location: Hybrid-remote based out of our Rocklin, CA office
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $17.79-$23.08/hr

What You'll Love About Gemini

• Experience a unique company culture driven by shared values and a strong sense of community
• Enjoy comprehensive health insurance coverage, including medical, dental, vision, hospital indemnity, life, disability, and accident insurance
• Generous PTO starting with 80 hours per year, along with 40 hours of community volunteer time, 11.5 observed holidays, and 48 hours of sick time
• Support your financial future with a 401(k) plan that receives a company match
• Expand your horizons with our education tuition reimbursement program and ongoing leadership and career development opportunities
• Receive support for all of life's situations through our Employee Assistance Program (EAP) and legal assistance benefit
• Be recognized for your hard work and show your gratitude for others through our employee recognition program, which includes gifts and awards
• G.I.V.E. back to the community with our company-paid annual donation to a non-profit or charity of your choice
• Emphasis on work-life balance, offering flexible work locations and schedules whenever possible

• High School diploma or equivalent required
• 1+ year previous data entry or call center experience preferred
• Typing skills 45+ WPM
• Advanced time management and organizational skills
• Strong verbal and written communication skills, including proof-reading, syntax, and grammar
• Self-motivated, coachable and receptive to feedback
• Ability to follow direction and process guidelines
• Basic computer skills, including internet usage and data entry
• Ability to work both independently and as part of a team
• Keen attention to detail
• High ethical standards
• Ability to organize, prioritize and perform tasks with limited supervision
• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
• Experience working in an office setting
• Experience working within a team environment
• Ability to perform work safely
• Must pass pre-employment screening

Functional Requirements
Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 6-8 hours/day)
• Using a phone with or without a headset for extended periods (total: 6-8 hours/day)