Representative, Product Support Parts & Service Sales, Power Systems - Elko, Nv

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More

JOB DETAILS:
Shift
Multiple Shifts Available
Location
In-Shop
Schedule
Schedule to be provided by leader.
Salary Range
$36,000 Annual salary, Commission Eligible
JOB SUMMARY:
Create and maintain a climate that results in successful parts and Service Sales. Work closely with support personnel to create and maintain a strong, team driven effort towards customer service.
ESSENTIAL FUNCTIONS:

• Educates customers about (EPS) capabilities.
• Answers customer questions about company services, warranty adjustments, parts return, credit and finance, and rentals.
• Presents Empire's strengths and capabilities to the customer.
• Knows the various warranties offered. Make effective use of programs such as Parts Exchange, Planned Component Replacement.
• Stays informed about new product offerings, sales techniques and service updates.
• Maintains and increases percentage of total sales with each assigned account.
• Knows customers and territory well enough to predict each customer's trend for the coming year.
• Achieves marketing goals established with the Commercial Service Operations Manager.
• Assists assigned customers in all EPS areas including billings, warranty, purchases, and tours of the facilities.
• Expedites parts and service to customers in remote or outlying areas.
• Assists in administration of service merchandising programs such as Wear Analysis, and General Engine Maintenance Contracts.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES:

• Continually look for new and better ways to market EPS services and products.
• Control all expenses within guidelines as outlined by policy.
• Keep EPS management personnel current on all competitive activity in assigned territories.
• Relay any pertinent sales and rental information to Commercial Engine Sales Engineers. Submit complete and timely reports.
• Visit new prospects and add new accounts. Meet sales control customer contact requirements.
• Maintain up-to-date customer call lists and other records.
• Attend sales and special meetings.
• Perform other duties as directed by management.
• Works within and promotes corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Must have interpersonal skills sufficient to assist customers and employees in a professional manner.
• Must have sales skills to effectively help the customer, overcome objections, and close the sale.
• Must be well organized to efficiently handle job duties and make effective sales presentations.
• Must have sufficient engine, generator and switch gear knowledge to understand customer's equipment problems and to express these problems to the appropriate people at Empire Power Systems.
• Must have strong written communication skills suitable for transmitting detailed technical proposals.
• Must be able to identify parts and their related areas on the equipment merchandised by Empire Power Systems.
• Must have personal computer skills necessary to manage database applications and Microsoft Excel applications.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE:

• Previous commercial engine service and parts experience.
• Previous experience solving technical problems on the products sold and serviced.
• Proof of high school diploma or General Education Degree (GED).
• Must have valid driver's license.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment