Representative Level 1

Summary and Objective

The Services Team Representative (Level 1) is responsible for the day-to-day flight activity, ensuring that all customer requiremen are met. The goal of the Services Department is to provide our customers with an uncompromisingly efficient, accurate, consultant, and service-oriented interface with the company for reservations and day of flight management. The customer interface must be friendly, appropriate, helpful, and culturally sensitive.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Providing the highest level of services for all our Network clients.
• Creating accurate reservations in AirTable system.
• Maintain supervisory oversight to ensure that all necessary services ae accomplished.
• Proactively manage customer database to facilitate customer satisfaction.
• Ensure that a proper verbal and written handover takes place to the following rotation.
• Providing the highest level of safety, service and quality to all our Network client
• Anticipate all customers’ needs whenever possible.
• Ensure Confidentiality for all clients.
• Arranges all requested services for our clients prior to thir flight, including but not limited to catering, car services, rental cars, airport slor reservations, ect.
• Gathers all documents required prior to travel including but not limited to passports, COVID restrictions, international approval forms, ect.
• Follow all procedures and templates, when provided, and quality checks before completion.

Skills and Abilities:

• Basic Understanding of Computer Applications and Data Entries.
• Ability to communicate clearly and effectively through phone, email, and personal correspondence.
• Extensive knowledge of Microsoft Office.
• Ensures all new flights built onto the schedule coordinate with the initial request.
• Handle preparations for flights on our schedule.
• Ability to asdapt and respond to different characters.
• Exceptional critical thinking and presentation skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.

Competencies

• Microsoft Office

Supervisory responsibilities

• None

Work environment

• Typical office and computer lab environment
• Mostly indoor office environment

Work Schedule

• 4 days on, 4 days off rotating
• 10-hour shifts

Physical demands

• Requires an open work schedule
• Ability to read, comprehend, and speak English clearly
• Ability to work under pressure
• Ability to multi-task

Dress Code and Uniform

• Well-groomed appearance
• Adherence to department dress code

Travel required

• N/A

Required education and experience

• High School diploma or Equivalent
• Strong customer service skills
• Ability to work evening, nights, weekends, holidays
• Ability to sit for long periods of time
• Excellent interpersonal skills
• Previous customer service experience
• More than proficient in data entry

Preferred education and experience

• Bachelors Degree
• 1 to 3 years Aerospace/ Aeronautics Experience
• 1 to 3 years in Customer Service

EEO statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.