Repossession Specialist - Remote

About defi SOLUTIONS:

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Day One - Comprehensive Benefits Package
• We encourage your individual growth and look to promote within!

Workplace Values:The Repossession Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better everyday
• Do it with passion

About the Role: As a Repossession Specialist, you will be responsible for contacting customers whose delinquent accounts are over 60 days past due. While managing an assigned portfolio and making repossession recommendations, you will also be accountable for achieving the lowest possible delinquency and charge-off ratios. Our Repossession Specialists are key in helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Duties and Responsibilities:

• Review and document the status of accounts and initiate telephone contact with customers and repossession agents
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling, including contacting members by USPS mail, certified, or email.
• Establish and monitor payment plans
• Review and make recommendations for repossessions.
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming customer or vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Required Qualifications:

• Must be available to work Monday-Friday 10:30 am – 7 pm Eastern
• High school diploma or GED
• Available to work Monday - Friday 10:30 - 7 pm Eastern
• Minimum two (2) years of collections experience in a high-volume call center environment
• Excellent verbal and written communication skills
• Strong negotiation skills
• Proven ability to generate successful contact with past-due customers
• Intermediate proficiency with Windows-based software programs (i.e. MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Easily manage through change

Preferred Qualifications:

• Prior credit reporting experience preferred

Travel required:

• No travel is required for this position

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.