Reporting & Business Specialist, Client Services

Job ID: 239246Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)Address: FSC, Remote, CA 94105, United States (US)Job Type: Full TimePosition Type: RegularJob Function: Digital/E-CommerceRemote Eligible:YesCompany Overview:At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.

We are united by a common goal - to reimagine the future of beauty.The Opportunity:In the role of Reporting & Business Analyst, Client Services, you will create reports that monitor department and agent performance and analyze them to identify business insights. Reporting to the Client Services, Manager of Analytics and Systems, you will use technical and analytical savvy to drive efficiencies and provide insights that facilitate an optimal customer service experience.Drive Results:Design and produce reports that measure customer service agent, team, and overall department performance. Create and maintain dynamic dashboards using BI tools like Power BI, Looker Studio and Tableau.

Partner with call center vendor and Sephora Client Services team to enhance current reporting.Analyze reports to identify business insights and summarize findings to the Client Services team.Being Agile & Managing Ambiguity:Understand and utilize email and chat management tools, including configuration, administration, developing reports, and configuring workflows. Possess the ability to troubleshoot complex systems through independent research and resources.Customer Client Focus:Produce reports and develop insights that explain contact drivers in each channel. Respond to ad hoc inquiries from business partners about contact drivers.Collaborates:Collaborate with the call center vendor and Sephora Client Services team to refine existing reports, develop interactive dashboards, and establish new reporting mechanisms for enhanced insights and decision-makingWe would love to hear from you if you have…* Minimum 2-4 years of experience in reporting and analytics, with proficiency in BI reporting tools.* Advanced Excel skills for statistical analysis, with VLOOKUPS and Pivot Tables being second nature.* Intermediate experience in SQL, proficient in operations such as joins, multiple joins, subqueries, and unions, within SQL Server or Google BigQuery environments.* Demonstrated experience in ETL processes, including expertise in data extraction from varied sources, transformation techniques for data quality and enrichment, and efficient loading into target systems or data warehouses using leading ETL tools.* Ability to self-manage multiple projects within tight timeframes and dynamic, conflicting priorities.* Possess strong attention to detail and superior follow-up skills.* Demonstrated ability to translate data into actionable insights is a must.The annual base salary range for this position is $70,000.00 - $94,620.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.While at Sephora, you'll enjoy…* The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.* The learning.

We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.* The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.You can unleash your creativity, because we've got disruptive spirit.

You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty.

Reimagine your future, at Sephora.Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.