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The role sits in the Replenishment Buying organization and is stationed at the Market level. Run supporting operations for Replenishment activities within a market, owning logistics, sales, and costing coordination for product orders. Act as the face of Replenishment in the market and work with the VP Sales and VP Operations to ensure any immediate need for a product is met.
Ensure the Replenishment function at the Market delivers on commitments, including maintaining continuity of product supply, while meeting key performance service indicators (KPI).Connect the market to the Replenishment Service Center (RSC) through constant communication, update calls, and collaboration with the RSC on demand changes and special projects. Monitor the quality of inbound products and execute replenishment functions according with US Foods policies and procedures. Provide subject matter expertise on the supply chain systems, replenishment policies and procedures.
Additionally, manage Replenishment Assistants who support Replenishment operations in the market.
Flexible Work Policy: The Replenishment Lead position has been segmented as Hybrid, meaning the work is a combination of onsite (4 days per week) and virtual (1 day per week). This position is based out of our Knoxville, TN facility.
RESPONSIBILITIES
Daily replenishment duties and KPI monitoring:
Work with Area Buyers and Replenishment Assistants to ensure key Replenishment functions are being fulfilled
Monitors inbound product for quality levels and investigates any product concerns and product returned from customer due to quality concerns.
Manages and executes at the direction of Category Management, the removal of slow, dead, excess and obsolete inventory.
Assists and follows up on inventory management concerns including spoilage, alert date product and suspense inventory with Category Management.
Through Replenishment Assistant, manages the Credit Debit Memo Request process, drop ship billings.
Tracks key service performance indicators for a Market including the following:
Customer Service Level
Inventory Loss Minimization
Days Inventory on Hand (DIOH)
Customer Order Fill Rates
Excess and Obsolete Inventory Reserve (shared)
Managed Cases/Freight Income
Inbound Cases/Pallet
Slow and Dead Inventory (Shared)
Special Order Response Time, movement to Direct
Market staff coordination:
Drive process consistency and build strong relationships with cross functional partners overseeing the market
Works directly with the VP Sales and VP Operations to ensure the market delivers on customer commitments. At times, negotiate with and/or strongly influence the VP Sales and VP Operations on alternative, creative means to meet a customer commitment.
Ensures line of open communication between the cross-functional partners and Replenishment Assistant regarding business updates and Market initiatives along with all demand change information
Participates in regular market status calls to identify & remedy service issues, spoilage risks, etc.
Area Buyer support & coordination:
Support the Area buying team with routine buying support tasks
Report Reviews : Own the reviews of certain reports (e.g., Unusual Demand, BIT, Inventory Rebalance Process, ICC/LCR pricing, etc.) and raise issues to buyers/leadership as necessary
Logistics and Costing tasks : Accept PO blueprints, Manage Monthly Freight Rates (LFRM Portal), check Arrowstream non-compliant orders, and investigate/resolve costing issues (CASIS)
Provide buying coverage: Fill in buying gaps as needed and cover for temporarily unavailable buyer bandwidth
Team leadership & continuous improvement:
Manage a team of Replenishment Assistants and drive continuous improvement within the team. Specifically providing:
Subject matter expertise: Assume SME role in supply chain processes and market intelligence to help incorporate local market intelligence to improve efficiency and service
Continuous improvement: Share current challenges, operational learnings, and opportunities with the Area Replenishment staff to improve standard processes
Clear communication channels: Ensure smooth coordination and information flow between Replenishment Assistants and Area Buyers
Culture building: Build a strong culture of customer service orientation, collaboration, performance, and continuous improvement within the team
Coaching: Provide adequate coaching and process guidance to the team; when needed, work closely with Area Replenishment leadership to develop the required capabilities within the team
Feedback: Provide regular 1x1 feedback to the team based on cross-functional inputs and individual performance
SUPERVISION :
Directly reports to an Area Director, Replenishment
Lead a team of Replenishment Assistants
RELATIONSHIPS
This role sits within the Replenishment function, and is part of a dedicated Area Replenishment Operations team which must coordinate with Area Buyers and cross-functional personnel
Area Buyers: The role directly supports Area Buyers to ensure key Replenishment commitments are properly met
Area Replenishment Leaders and Peers: Interact with the Area Director, Replenishment on a frequent basis. Extensively interact with peers within other Area markets and provide support when needed
Additional functions to work closely with:
Category Management: inventory coordination, including E&O escalation
Finance & Operations: inventory targets and service level goals
Logistics: OTD issues, product inspections
MINIMUM QUALIFICATIONS
5 years of purchasing work experience required; proven experience of influencing people / management
Extensive food service knowledge and supply chain experience.
Proficient with various Desktop software (e.g., Excel, MS Word, PowerPoint).
Strong interpersonal skills and ability to collaborate cross-functionally and draw linkages to business
High attention to detail, strong customer orientation, and fact-based decision making
EDUCATION
- Bachelor’s degree in business, operations, or supply chain management, or equivalent food service industry work experience required.
PREFERRED QUALIFICATIONS
Food service purchasing and management experience
Possess a high degree of diplomacy, tact, tenacity and persistence to deal effectively with other stakeholders
Proficiency in data analysis & visualization tools (i.e., Excel, Sigma, Tableau, PowerBI, etc.)
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EOE* Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Protected Veteran/Disability Status*
