Repairs Technician/Customer Service Elite

Summary: The primary responsibility of assessing and repairing issues with various flooring installations (tile, wood, carpet, vinyl, etc.) on residential home job sites during construction. This person will work independently on customer service-related issues based on daily schedule.

Essential functions

Responsible for repairs and troubleshooting, including maintenance, and documentation

• Perform various minor to medium flooring repairs to assist in closing new construction homes.
• Perform minor to medium flooring repairs in post-settlement homes, for warranty purposes.

• Maintains accurate documentation on all work performed.
• Completes repairs as needed or involves others as needed.
• Orders replacement materials for the repairs.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Competencies

• Client Service - Responds to the clients and anticipate their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Empowers Others - Gives employees confidence and allows freedom to complete tasks
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Influence - Enlists the support and cooperation of others and encourages them to be proactive
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed

Supervisory responsibilities None

Work environment New homes and office environment

Physical demands Kneeling, bending and lifting product. Must continuously stand or walk.

Travel required Yes, to new home sites

Required education and experience

• High school diploma, GED or equivalent
• 3-5 years of experience as a flooring installer (tile, wood, vinyl and/or carpet)
• Attention to detail
• Strong problem-solving skills