Repair Dispatch Agent I

The Repair Dispatch Agent I is responsible for overseeing and coordinating service between repair techs and end users within a geographic area to ensure service appointments are scheduled timely, as well as ensuring that service appointments are being executed for the end user per our clients Service Level Agreements. The Repair Dispatch Agent will work closely with our Repair Techs and Consignees to accomodate service appointments. They will also serve as a support line for Repair Techs when they run into challenges in real-time while out in the field completing work orders.

• Assign work orders, schedule service appointments, track/monitor, to ensure timely completion of services
• Provide customer service support to identify and meet specific customer needs
• Process customer orders/changes/returns according to established SOP
• Monitor and maintain scheduling within assigned territory and ensuring completion within contractual SLA
• Answer/make customer inquiry calls and address customer concerns/complaints
• Obtaining quotes and negotiating service rates with Independent Contractors
• Identify and correct routing inefficiencies
• Other duties and responsibilities will be assigned as business deems necessary

Education Qualifications

• High School Diploma or GED Required

Experience Qualifications

• 0-3 years Dispatch experience Required
• 0-3 years Customer Service Experience Preferred

Skills and Abilities

• Accountability and Dependability (Medium proficiency)
• Decision Making (Medium proficiency)
• Oral & Written Communication (Medium proficiency)
• Teamwork (Medium proficiency)
• Problem Solving (Medium proficiency)
• Attention to Detail (Medium proficiency)
• Proficiency in Microsoft Office (Medium proficiency)

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.