Repair Center Supervisor

JOB SUMMARY:
The Repair Center Supervisor is responsible for leading, coordinating and overseeing the day-to-day operations of the Repair Center, and Setup and Refurb Department. This position is a working supervisor.
SUPERVISOR RESPONSIBILITIES:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the Repair Center, Setup and Refurb Department.
• Supervises Repair Center technicians, and setup and refurb technicians.
• Provides constructive and timely performance evaluations, and facilitates team development.
• Handles discipline and coaching of Team Members in accordance with company policy.

DUTIES / RESPONSIBILITIES:

• Support a safe work environment, practicing safe working techniques, and compliance to safety programs.
• Ensure products meet or exceed quality and performance standards, improve efficiency within processes and procedures and continually improve through the use of Lean and Quality Assurance methods, processes and tools.
• Coordination with Warehouse Supervisor to ensure parts are ordered, available, and correct.
• Prepare work schedules, deadlines, and duty assignments for team.
• Interpret and communicate department work procedures and policies to team.

• Manage team metrics, execute continuous improvement and change initiatives.
• Coordinate activities with other supervisory personnel or with other work units or departments as required.
• Operate as a team player and help to unify the team.
• Applies Change Management methodology as appropriate.
• Demonstrate a competence and comprehension of expectations to sign off on setups prior to shipping.
• Identify and improve operating processes across the department; including establishing best practices.
• When issues arise, identify the root cause of the issue, and help provide corrective action.

• Assist the Service Center Manager in the following:
  • Production planning as needed to meet projected deadlines
  • Project coordination and implementation
  • Maintain appropriate budgetary goals
• Performs other related duties as assigned.

REQUIREMENTS: (Education, Experience, Skills, Abilities)

• High School Degree / GED, Associates Degree preferred in Electro-Mechanical / Operations.
• 3+ year experience in supervision, team development and performance management.
• Demonstrated ability to troubleshoot ATM / part issues.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.
While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
The Team Member is occasionally required to lift and/or move 10+ pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
This job operates in a warehouse setting with a technical / repair lab, shipping and receiving area and equipment set-up and reconditioning environment. This role routinely may use standard electronic / mechanical testing equipment, hand lifts and forklifts, and hand tools. Will use office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc.
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm, occasional overtime required.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.
Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.