Rep VIP Lounge - On Call - Mandalay Bay

PRIMARY PURPOSE:
As a VIP Lounge Representative, you will set the stage for guest experience with your welcoming smile and superior service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
• Ensure the VIP check-in/out process is efficient
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions
• Open and close the VIP lounge daily by following department standards
• Perform other job-related duties as requested

THE IDEAL CANDIDATE:

• Has a high school diploma, GED, or equivalent
• Has experience in guest services, preferably in a resort setting
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Basic knowledge of computer software systems such as MS Suite and POS systems preferred

THE PERKS & BENEFITS:

• Future growth potential within the company
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!