Rental Operations Coordinator

RIGHTSTONE IS HIRING! We are looking for a Reservations Consultant in Orlando FL who will be responsible for the prompt and accurate response, resolution, and reporting of rental guest resort stay concerns, identifies root causes as well as provides education, and evaluates appropriate compensation if needed. This role will also be responsible for the crisis management and relocation of rental guests due to natural disasters, renovation timeline adjustments, system issues, resort evacuations, etc. If you are interested and qualified based on the requirements below. APPLY NOW!

Highlights:

• Contract role with possibility of right to hire.
• Must be available for 2 weeks of in-person training in Orlando, FL
• The position will be home-based upon completion of training.
• Able to work any shifts Mon-Sun between 8 am – 12 am, including holidays.

Essential Job Responsibilities include, but are not limited to:

1. Relocations/Crisis Management: Communicate high-profile and/or urgent relocation/cancellation details to guests via telephone/email to explain aspects of the relocation/cancellation project. Ensure all internal/external stakeholders are kept well-informed through clear and concise communication. (40% of the time)

2.Case Review/Handling/Resolution: Conduct thorough reviews of cases to ensure all aspects are considered such as compensation/complaint history, customer behavior, financial activity, feedback from the customer and internal/external partners; consider the likelihood and impact of continued escalation on company public relations and financials. Obtain customer complaint information from multiple data sources to create a case used for case management, aging, and reporting. Collect data regarding the complaint from the customer and attach internal and external communication and supporting documentation for case review and future reference. Use all empowerment tools to reach a resolution that prevents further escalation while supporting company requirements; communicate resolution promptly and professionally. (35% of the time)

3. Daily Tasks: Will be assigned daily tasks that support various organizational initiatives. Monitor and provide timely resolutions to requests from customers and internal/external partners through various channels (i.e. shared inbox, OTA portals, etc.) (25% of the time)

Minimum Requirements and Qualifications:

• High school diploma or GED equivalent
• Microsoft Office products
• SharePoint
• Requires two (2) years of customer service experience, or timeshare operational experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Knowledge and Skills:

• Excels in conflict management and demonstrates proficiency in negotiating skills.
• Solid ability to multi-task with strong computer navigation capabilities.
• Exceptional listener with the skills to effectively communicate orally and written.
• Possess the ability to learn quickly and apply new information; adaptable to change.
• Consistent ability to exercise excellent judgment when making decisions
• Comfortable navigating through ambiguous issues
• Conducts extensive targeted research in an efficient manner
• High proficiency in business writing and email etiquette
• Aptitude for curious learning and demonstrates self-sufficiency
• In-depth understanding of contract standards, contractual documents, and sales compliance manual.

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.

RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.