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We're looking for a Rental Operations Coordinator, working in Travel, Transport and Logistics industry in Orlando, Florida, 32821, United States.- Responsible for the prompt and accurate response, resolution, and reporting of rental guest resort stay concerns, identifies root causes as well as provides education, and evaluates appropriate compensation if needed.
- Communicate high-profile and/or urgent relocation/cancellation details to guests via telephone/email to explain aspects of the relocation/cancellation project. Ensure all internal/external stakeholders are kept well-informed through clear and concise communication. (40% of the time).
- Conduct thorough reviews of cases to ensure all aspects are considered such as compensation/complaint history, customer behavior, financial activity, feedback from the customer and internal/external partners; consider the likelihood and impact of continued escalation on company public relations and financials. Obtain customer complaint information from multiple data sources to create a case used for case management, aging, and reporting. Use all empowerment tools to reach a resolution that prevents further escalation while supporting company requirements; communicate resolution promptly and professionally. (35% of the time).
- Will be assigned daily tasks that support various organizational initiatives. Monitor and provide timely resolutions to requests from customers and internal/external partners through various channels (i.e. shared inbox, OTA portals, etc.) (25% of the time).
