Rental Counter Supervisor

Job Summary:
We are seeking a Rental Manager to oversee our rental operations. The Rental Manager will be responsible for managing inventory, coordinating rentals, and providing excellent customer service to our clients. This is a key role in our organization and requires strong organizational skills, attention to detail, and excellent communication abilities.

Description

The Rental Counter Manager performs a variety of duties in the office to manage rental activities and assist the sales staff and facilitate professional, efficient customer service.

• Frequent lifting up to 15 lbs., occasional lifting to 25 lbs., and seldom lifting up to 50 lbs.
• Exposure to loud noise, dust, gas, or fumes
• Activities require handling and grasping objects with hands.

Primary Responsibilities

• Manage Sirius software to help move Trinity to a sustainable paperless operation.
• Manage mobile devices for driving staff i.e. software issues, damage, passwords etc.
• Manage Dispatch Coordinator overseeing all incoming/outgoing deliveries with Trinity drivers, technicians, and service manager, to promote efficiency.
• Communicate with Service Manager, Rental Coordinators, Drivers and Yard Attendants for pre/post rental pictures, equipment availability and any service needs associated with rentals.
• Ensure that RC is reviewing Insurance status in Sirius when taking orders for equipment.
• Ensure customers are contacted prior to deliveries/pickups to confirm jobsite location, timing, special instructions, etc.
• New Customers:
• Ensure contact info is correctly entered in Sirius.
• Evaluate for compliance with Trinity insurance policy.
• Identify any high value customers and inform Sales Manager
• Communicate with finance to setup new charge accounts.
• Schedule and conduct safety meetings and maintain a safe working environment.
• Ensure high level customer service at counter
• Ensure reservations & rental contracts contain complete / accurate information.
• Review all Slack communication relating to Rental Counter for clarity, accuracy, timeliness and acknowledgement
• Ensure signatures are on delivery tickets.
• Ensure all rental contracts are updated to off upon return of equipment.
• Review weekly utilization reports with Sales & Fleet Managers
• Support service manager for parking, charging (including periodic charging) and refueling returning rental units.
• Oversee monthly equipment inventory in yard.
• Oversee monthly inventory on sales items.
• Perform daily verification on new rents / off rents.
• Cut Purchase Orders for sale items.
• Manage and oversee call center / Rental Counter personnel.
• Responsible for
• Hiring and Firing departmental staff.
• Employee documentation, 90-Day and Annual Evaluations.

• Assist in projects with co-workers.
• Assist in paperwork associated with rentals and sales.
• Take requests for rental service, create work order and pass along to service manager.
• Process Cash, Check & Credit Card sales.

Expectations

• Observe safety guidelines in all tasks.
• Highly attentive to details in all matters.
• Be timely and dependable in work schedule.
• Be flexible and willing to support other staff members.
• Provide positive presentation to customers & walk in traffic.
• Ask questions for clarification, rather than making assumptions.
• Recommend changes for improvement.
• Display integrity in all areas of job.
• Understand that this Job Description is subject to changes and revisions.
• Maintain positive and supportive attitude at all times.
• Expected hours are 7:00 – 5:00 M-F, but flexibility to adjust is required.
• Proficient in verbal and written communication.
• Proficient in Microsoft Excel, Word and Outlook.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Life insurance
• On-the-job training
• Retirement plan
• Vision insurance

Schedule:

• Day shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Wichita, KS 67213: Relocate before starting work (Required)

Work Location: In person