Remote Production Support Crm Administrator,

Come join our amazing team and work Remote !

The Production Support CRM Administrator will be responsible for end-user support of the mortgage lending division's Customer Relationship Management ("CRM") tool. Collaborates with the business and provides support in the planning, design, development, implementation, and ongoing end-user administration support of the MLD CRM. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The target pay range for this position is $65,000  to $85,000.

 What you'll do:

• Advises the Strategy and IT teams to help define solutions and manage projects to improve workflow and CRM application efficiency, also conducts research and root-cause analysis of system-related issues, and provides technical expertise to end users.
• Work with business partners and IT in the planning and analysis of business requirements for introducing new CRM technology and enhancements.
• Provides troubleshooting of system issues and requests reported by users by applying advanced knowledge and replication of business processes, and understanding of system functionality in research, root cause analysis of issues. Prioritizes system issues based on business impact.
• Escalates critical issues/bugs to necessary parties including IT, Application Support and/or developers for resolution. All items are properly documented and communicated through JIRA system and email.
• Communicates statuses of issues, work-arounds and root cause analysis through detailed documentation to users and all impacted parties.
• Performs system administration functions to support the business needs by designing and testing system configurations, scripts and other tools. Deployment of new/changed configurations are coordinated with the IT solutions team, follow Agile practices and Change Control policy.
• Participate in business planning sessions that address CRM strategy, enhancements, integrations and operational issues
• Coordinates enhancement processes with business by defining enhancements, and notifying all parties apprised of delivery schedules.
• Assist in design, testing and deploying changes to CRM, screens, workflows, reports and dashboards.
• Support CRM structure to align with overall corporate strategy and business unit needs.
• Develop custom CRM reports and dashboards requested by the business lines.
• Assist in end user documentation, including application training manuals job aids and workflows.
• Assist in training end users on new CRM applications and changes to system features.
• Administer CRM security rights and user/group roles across business lines.
• Assist users with day-to-day issues, problems and questions.

What you'll need:

• Demonstrated experience in Microsoft Dynamics CRM workflow design, custom configuration, integration, and report development
• Experience in managing projects, coordinating process reengineering efforts and workflow analysis
• Excellent verbal and written communication skills
• Strong analytical, facilitation and negotiation skills
• Highest standards of accuracy and precision
• Team player with the ability to work effectively with changing priorities in a dynamic environment
• Detail oriented with strong analytical skills and problem-solving skills
• Comfortable interacting with all levels of business clients 
• Ability to work independently with minimal supervision
• High school diploma and/or equivalent work experience; some college coursework in related field preferred.
• A minimum of one (1) year hands-on experience in system management of Microsoft Dynamics CRM (2015, 2013, 2011)
• Microsoft Dynamics CRM 2015 certification preferred
• Mortgage industry experience a plus

Our Company:

Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonwholesale.com.

What is the value proposition to joining the team?

• Increased earning capacity due to access to our 48 state territory.
• Ability to market faster and more efficiently inside the operation.
• Superior service levels offered to the Seller as you're inside presence ensures every step of the loan process is handled in the most efficient manner possible. 
• Professional account manager's partner with you and your brokers to add value every step of the way.  
• Base pay plus an industry leading commission plan. 
• Take over existing accounts.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer 

 California Privacy Notice:  https://oag.ca.gov/privacy/ccpa

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.