Address
Form of workDescription:
Team will perform an outreach calling campaign for members eligible for the White Glove program (identified through predictive analytics). Agents will follow a script and conduct phone calls to address patient needs in an open-ended way. The types of assistance provided include appointment scheduling, obtaining referrals or test results, medication assistance, activities of daily living, and social determinants of health. They also address health plan and drug plan satisfaction by answering questions related to benefit coverage or connecting patients to mail order pharmacy services. The OCC team makes/receives calls that are prompted by CXone auto dialer and will connect members to the OCC agent.
- Calling unengaged member population, warm conference to Primary Care Provider.
- Educating members on their health plans, asking them to conduct a survey or calling to remind them of an event within their market. They will need to use their “up selling” skills.
Skills/Qualifications:
- 1 year relevant call center/customer support experience
- Technology skills, Aka – Computer Literacy skills, Microsoft Word and Excel are important to have had experience with
- Setting up your own computer at home – This has been a challenge for people, let’s verify that they have trained or worked remotely in the past.
- **MUST HAVE A DEDICATED QUIET AREA** All calls are recorded and agents will be termed if a caller hears anyone in the back
- HIGH-SPEED Internet – if their Wifi isn’t working, they will need to hardwire into the modem.
- High School Diploma or GED
Work Environment:
100% Remote - Be sure you have a quiet, distraction free environment for your working hours, no kids or family members in the same room with you and being picked up on audio, video.
Schedule: Hours of Operation: 5am-6pm, M-F / (Arizona Time) Must be available to work any 8hrs in between!
- will adjust for daylight savings time in Nov
Training: 8am-4:30pm.
***Candidates must be flexible to work any hours between the hours of operation.
Must have remote capabilities and high speed interview to work from home. Must also have a cord to hardwire into internet.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
